What is the Quality of Care at Whitley House

Positive

"There was a forum to discuss best care for dementia patients and their carers."

Positive

"The GPs encourage the use of the IAM form as part of advanced care planning especially with dementia patients whilst they still have capacity."

Positive

"This meant these patients had been able to gain access to management of their long term conditions such as diabetes pulmonary disease and dementia care."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• GPs worked with local multidisciplinary teams to reduce the number of unplanned hospital admissions for patients at risk including those with dementia and those receiving end of life palliative care."

Positive

"• One of the practice nurses carried out extensive health checks annually for all patients with a learning disability and recently developed easy read leaflets and health care questionnaires to help patients highlight their individual needs to ensure a responsive service."

Positive

"There was a specifically modified recall system and letters to encourage attendance with the practice nurse who had links with the local learning disability lead nurse and team to ensure best practice and utilising local resources."

Positive

"The nurse also had linked up with the local learning disability lead nurse and team to ensure best practice and utilising local resources."

Positive

"Staff gave examples such as Health Care Assistant five day courses travel vaccine updates and asthma distance learning diplomas agreed during appraisals to support their continual professional development."

Positive

"This meant these patients had been able to gain access to management of their long term conditions such as diabetes pulmonary disease and dementia care."

Positive

"• One of the practice nurses carried out extensive health checks annually for all patients with a learning disability and recently developed easy read leaflets and health care questionnaires to help patients highlight their individual needs to ensure a responsive service."

Positive

"There was a specifically modified recall system and letters to encourage attendance with the practice nurse who had links with the local learning disability lead nurse and team to ensure best practice and utilising local resources."

Positive

"The practice patient list is similar to the national average for long standing health conditions and lower disability allowance claimants."

Positive

"The nurse also had linked up with the local learning disability lead nurse and team to ensure best practice and utilising local resources."

Positive

"This included offering set appointments with a health trainer for lifestyle advice stop smoking clinics family planning support and flu clinics."

Neutral

"The surgery had identified all of their patients with suboptimal blood pressure readings and they were being reviewed as a matter of priority."

Positive

"All carers were offered the opportunity to be coded on their notes as "carers" so opportunistic health screening could take place for them.. • All mental health and dementiapatients were offered individual care plans and any appropriate advanced care planning IAM forms."

Positive

"All mental health and dementiapatients were offered individual care plans and any appropriate advanced care planning Information About Me forms."

Positive

"We were given examples of correspondence and liaison from GPs with social workers occupational therapists for home adaptions and mental health teams for assessments to support patients to live healthier lives."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• A practice nurse had recently reviewed the vaccine transportation practices in line with best practice guidelines and purchased the recommended vaccine cool bag."

Positive

"Staff gave examples such as Health Care Assistant five day courses travel vaccine updates and asthma distance learning diplomas agreed during appraisals to support their continual professional development."

Positive

"Medicines were managed safely and securely stored; checking systems for GP home bags and vaccine storage were not documented to evidence ongoing safe practice."

Positive

"Governance systems were in place but documenting and monitoring check lists required development such as for the GP home visit bags and vaccine stock monitoring to show ongoing safe practice."

Neutral

"We were told that vaccine stock and expiry dates were checked regularly however they were not recorded as actioned."