Latest Snippet(s)
Positive
"The practice accepted they were not employing a consistent approach to ensure the timely and appropriate management of safety alerts."
Positive
"• The practice medicine management lead was responsible for ensure the timely auctioning and consistent response to safety alerts."
Positive
"Previously we asked the practice how they managed Medicines and Healthcare Regulatory products Agency MHRA alerts and patient safety alerts."
Positive
"In response to our inspection findings the practice had revised their management of safety alerts."
2017-02-23 Snippet(s)
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought and valued feedback from staff and patients which it acted on."
Positive
"• Employing a consistent approach to ensure the timely and appropriate management of safety alerts."
Positive
"• Patient safety and medicine alerts had been appropriately responded to."
Positive
"Overview of safety systems and processes The practice had defined systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • All practice staff undertook level one and two online training in safeguarding children and vulnerable adults from abuse."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice accepted they were not employing a consistent approach to ensure the timely and appropriate management of safety alerts."
Positive
"• The practice worked with partner services to promote the safety of their staff and patients displaying relevant public information."
Positive
"We asked the practice how they managed Medicines and Healthcare Regulatory products Agency MHRA alerts and patient safety alerts."
Positive
"The practice had an environmental risk assessment and the practice manager was the nominated health and safety representative."
Positive
"Staff were provided with training and awareness of risk and safety issues."
Positive
"This included training for all staff on communicating with patients about notifiable safety incidents."
Positive
"For example; health visitor clinics and safety information relating to cold callers."
Neutral
"This covered such topics as clinical systems safeguarding responsibilities and escalation procedures infection prevention and control fire safety health and safety and confidentiality."
2017-02-23 Snippet(s)
Positive
"Overview of safety systems and processes The practice had defined systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • All practice staff undertook level one and two online training in safeguarding children and vulnerable adults from abuse."
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2017-02-23 Snippet(s)
Neutral
"They had displayed pictures and clearer signage for patients."
Neutral
"They displayed pictures and clearer signage for patients."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2017-02-23 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-02-23 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-02-23 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Neutral
"The practice nurse was the infection control clinical lead and had received additional training to undertake the role."
2017-02-23 Snippet(s)
Positive
"• The practice ensured patients had appropriate care packages included helping patients to arrange home help and meals to be delivered."
Positive
"The practice arranged away days for their staff and supported team meals and celebrations."
Neutral
"For example patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
2017-02-23 Snippet(s)
Positive
"For example; health visitor clinics and safety information relating to cold callers."
2017-02-23 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"They publicised their standards of conduct which asked their patients to treat staff with respect and courtesy."
Positive
"• Staff showed understanding and compassion to meet patient needs."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-02-23 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."