What is the Quality of Facilities at Heald Green Health Centre 1

Positive

"• The practice used an electronic palliative care coordination system known locally as EPAC End of life Portal for Anticipatory Care to share key information about patients receiving end of life care with other agencies to promote more joined up working and better coordination of care and treatment."

Positive

"• The practice used the ‘Gold Standard Framework’ this is a systematic evidence based approach to improving the support and palliative care of patients nearing the end of their life to ensure patients received appropriate care."

Positive

"The practice used the ‘Gold Standard Framework’ this is a systematic evidence based approach to improving the support and palliative care of patients nearing the end of their life to ensure patients received appropriate care."

Positive

"One of the GPs had a lead role in palliative care and the practice used an electronic data base to share key information about patients receiving end of life care with other agencies to promote more joined up working and better coordination of care and treatment."

Neutral

"• The practice monitored nonattendance of babies and children at vaccination clinics and a practice nurse told us they reported any concerns to relevant professionals."

Neutral

"A practice nurse was the infection control clinical lead."

Neutral

"Practice nurses attended local practice nurse forums."

Positive

"Management monitoring and improving outcomes for people The practice used information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"The practice worked alongside other health and social care professionals in monitoring and improving outcomes for patients."

Positive

"Monitoring risks to patients There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"Examples of recent full cycle audits included; an audit into the monitoring of patients taking lithium and an audit to establish if patients diagnosed with atrial fibrillation irregular heart rate had undergone an appropriate assessment at the time of diagnosis."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"• The practice used an electronic palliative care coordination system known locally as EPAC End of life Portal for Anticipatory Care to share key information about patients receiving end of life care with other agencies to promote more joined up working and better coordination of care and treatment."

Positive

"One of the GPs had a lead role in palliative care and the practice used an electronic data base to share key information about patients receiving end of life care with other agencies to promote more joined up working and better coordination of care and treatment."

Positive

"Patients receiving end of life care were signposted to support services."

Positive

"A rolling programme of meetings was scheduled that encompassed different areas of work such as; significant events and complaints safeguarding reviewing patient care review of patients receiving end of life care review of patient deaths and educationallearning set meetings."

Positive

"For example health and safety related checks were carried out on the premises and on equipment on a regular basis."

Positive

"• There was a range of health and safety related policies and procedures that were readily available to staff."

Positive

"• Staff had been provided with training in core topics including: safeguarding fire procedures basic life support infection prevention and control whistle blowing health and safety equality and diversity and information governance awareness."

Neutral

"• The practice had up to date health and safety related risk assessments and safety checks were carried out as required."

Positive

"• Staff had been provided with training in core topics including: safeguarding fire procedures basic life support infection prevention and control whistle blowing health and safety equality and diversity and information governance awareness."

Positive

"These included; not recording the date of receipt of one medicine to ensure appropriate storage and not disposing of an out of date oxygen mask."