Latest Snippet(s)
Positive
"For example staff told us that the medical director was involved in supporting staff and offering learning opportunities and would suggest cases for nurse practitioners to treat under their supervision to increase their knowledge base."
Positive
"Both formal and informal complaints were logged and reviewed every two weeks by the medical director senior clinical nurse lead and the chief executive."
Positive
"During our visit we: • Spoke with a range of staff including a GP advanced nurse practitioner nurse practitioner reception drivers and team leaders."
Positive
"We were told by several members of the nursing staff that the medical director often worked shifts on the out of hours service and would suggest cases for nurse practitioners to treat under their supervision to increase their knowledge base."
Neutral
"Complaints were investigated by the member of the executive andor management team who was deemed most appropriate for the case such as the medical director senior clinical nurse lead or the chief executive."
Neutral
"The service employs GPs nurse practitioners and nurses."
Neutral
"The provider employed nurse practitioners and did not use agency nursing staff."
Latest Snippet(s)
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Positive
"They had invested in new technology that allowed for the development and use of realtime performance monitoring to improve capacity to meet demand."
Positive
"Performance was shared with staff and the local clinical commissioning group CCG as part of contract monitoring arrangements."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"These included auditing and monitoring arrangements and mechanisms for reporting and investigating discrepancies."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Positive
"All complaints were presented at the bimonthly clinical governance meeting so that lessons learned could be shared."
Latest Snippet(s)
Positive
"There was a health and safety policy available."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"All cleaning and infection control arrangements were carried out by the North Cumbria University Hospitals NHS Trust."