Latest Snippet(s)
Positive
"Overview of safety systems and process We reviewed two personnel files of staff employed."
2016-05-27 Snippet(s)
Positive
"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available."
Neutral
"It covered such topics as safeguarding infection prevention and control fire safety and health and safety."
Latest Snippet(s)
Positive
"• Discussions held with the health visitor were recorded and a log sheet kept of each meeting included a record of when no issues had been raised."
Neutral
"• There was a system in place to record discussions with the health visitor and monitor the recording of these on the patients’ notes."
Neutral
"• Discussions with the health visitor were not always documented."
2016-05-27 Snippet(s)
Positive
"Action the service SHOULD take to improve Ensure that all discussions with the health visitor are recorded in the electronic patient record."
Neutral
"They told us as the health visitor was based in the same building they had informal discussions if they had any issues about children on the registers and any other families they had concerns about."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-27 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-05-27 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-05-27 Snippet(s)
Positive
"• The staff knew how to recognise signs of abuse in vulnerable adults and children."
2016-05-27 Snippet(s)
Neutral
"There was an infection control protocol in place and staff had received up to date training."
2016-05-27 Snippet(s)
Positive
"Patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-05-27 Snippet(s)
Positive
"However one patient told us they had made a complaint which had been managed satisfactorily and an apology received."
2016-05-27 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care although improvements were required in some areas."
Neutral
"• The staff received training that included: safeguarding fire procedures basic life support and information governance awareness."