Latest Snippet(s)
Neutral
"Two medical directors one GP elected to the NHUC council a chief nurse and lead nurse all work at the Frimley service clinically as well as at a senior level behind the scenes."
2017-05-15 Snippet(s)
Positive
"All staff including contracted GPs are supported by a clear leadership structure which consists of two medical directors a chief executive a chief nurse and a board of executive and nonexecutive directors."
Positive
"All staff including contracted GPs were supported by a clear leadership structure which consists of two medical directors a chief executive a chief nurse and a board of executive and nonexecutive directors."
Neutral
"Two medical directors one GP elected to the NHUC council a chief nurse and lead nurse all work at the Frimley service clinically as well as at a senior level behind the scenes."
Neutral
"During our visit we: • Spoke with a range of staff including the Chief Executive Service Manager Operations Manager Chief Nurse Medical Director Human Resources Consultant GPs nurses administration staff reception staff and drivers and spoke with patients who used the service."
Latest Snippet(s)
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2017-05-15 Snippet(s)
Positive
"The service had failed to demonstrate the proper and safe management of medicines including monitoring stock levels appropriately to ensure the safety of service users and to meet their needs and had not ensured that sharps safes were labelled and used appropriately."
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Positive
"Performance was shared with staff and the local clinical commissioning group as part of contract monitoring arrangements."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"Patient feedback was obtained by the provider on an ongoing basis and included in their contract monitoring reports."
Neutral
"These included auditing and monitoring arrangements and mechanisms for reporting and investigating discrepancies."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Positive
"There were sufficient supplies of photocopied patient information sheets for each medicine dispensed to ensure that all patients received one."
2017-05-15 Snippet(s)
Positive
"For example; in the medicines box for one vehicle we saw two out of three boxes of a medicine used to treat anxiety muscle spasms and convulsions had been opened and medicines used leaving only a few tablets in each box."
Neutral
"In the medicines box for the other vehicle we saw one of the two boxes of the same medicine only contained half the number of tablets stated on the box."
2017-05-15 Snippet(s)
Positive
"Best practice indicates that advice and referral to a dentist is the most effective treatment and antibiotics should be avoided as this could lead to further problems."
2017-05-15 Snippet(s)
Positive
"• Complaints responses were discussed by the management team at monthly operations meetings and clinical governance meetings."
Positive
"The complaint was anonymised and shared in the clinical governance Are services responsive to people’s needs?"
Neutral
"Themes were generated from the panel meetings and included in a clinical governance newsletter."
Neutral
"The panel produced a clinical governance review plan and included a continuing rolling action plan."
Neutral
"Learning was disseminated via a clinical governance newsletter."
Neutral
"This included a clinical governance newsletter; a safeguarding update newsletter; and regular staff meetings."
2017-05-15 Snippet(s)
Positive
"It was accessible to all staff and identified local health and safety representatives."
Positive
"A system was developed for rating service activity to identify areas where there was a risk to the health and safety of patients and the implementation of an appropriate escalation plan where demand increased."
Positive
"There was a health and safety policy available with a poster in the service office at Frimley Park Hospital."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-05-15 Snippet(s)
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."