What is the Quality of Care at Woodbank Surgery

Positive

"Individual GPs had specialist areas of interest such as palliative care cancer and dementia care."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"Annual reviews were carried out with patients with dementia and longer appointments were provided as required including same day access to healthcare services."

Positive

"There were longer appointments available for patients with a learning disability and home visits were available for older patients and patients who had clinical needs which resulted in difficulty attending the practice."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example the way in which staff managed a verbal complaint about a delayed diagnosis of cancer and that GPs had not recorded the purchase date of a medicine that required specific storage conditions although it was noted that this medicine was stored correctly at the time."

Positive

"Individual GPs had specialist areas of interest such as palliative care cancer and dementia care."

Positive

"• The practice took account of the needs and preferences of patients with lifelimiting conditions including patients with a condition other than cancer and patients living with dementia."

Neutral

"Another audit was completed in relation to antibiotic prescribing in patients with a urinary tract infection."

Positive

"There were longer appointments available for patients with a learning disability and home visits were available for older patients and patients who had clinical needs which resulted in difficulty attending the practice."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme for those with a learning disability and they ensured a female sample taker was available."

Positive

"For example regular health checks and a flu vaccination."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those living with dementia."

Positive

"• There was a register of patients with mental health problems."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."

Neutral

"• Patients had access to drug and alcohol services and more recently to the “Big White Wall” online service that supported patients with mental health problems."

Neutral

"• Performance for mental health related indicators was higher than the CCG and national averages."

Neutral

"Another audit was completed in relation to antibiotic prescribing in patients with a urinary tract infection."