What is the Quality of Safety at Winshill Medical Centre

Positive

"To promote confidentiality telephone calls were responded to away from the front desk and background music was played to support the privacy of patients when speaking to reception staff at the desk."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice manager was responsible for disseminating safety alerts and there were systems in place to ensure they were acted on."

Positive

"We found that when there were unintended or unexpected safety incidents patients received reasonable support relevant information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"Overview of safety systems and processes Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support relevant information and an apology."

Positive

"Control of Substances Hazardous to Health COSHH was managed by the landlord of the property and safety data sheets for each product were kept where the practice could access them."

Positive

"• There was an appointed lead for health and safety and some risks to patients and staff were assessed and identified actions completed."

Positive

"Minutes of practice meetings showed that health and safety was discussed when required."

Positive

"The poster identified the named health and safety lead at the practice."

Positive

"When there were unexpected or unintended safety incidents the practice gave affected people reasonable support relevant information and a verbal and written apology."

Positive

"Topics on the agenda included day to day operation of the practice health and safety QOF and other governance arrangements."

Neutral

"However there was no recorded log of all risks and the health and safety lead had not completed additional training appropriate to the role."

Neutral

"The practice had a health and safety policy available and the mandatory poster was displayed in the reception area."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff had been trained to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"The first appointment not attended was highlighted on the patient records if a second appointment was not attended the health visitor was informed."

Neutral

"The practice discussed any concerns about children with a named health visitor and other relevant professionals."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice responded to the complaint and implemented a regular check of the website to reduce the reliance of a notification being sent."

Positive

"Topics on the agenda included day to day operation of the practice health and safety QOF and other governance arrangements."

Neutral

"• The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."