What is the Quality of Safety at Yorkshire Street Medical Centre

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• The waiting areas were located separately to the reception desk which offered greater privacy for patients speaking to staff at the desk."

Positive

"• Curtains or screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Critical incidents were used as an opportunity to learn and improve safety throughout the practice."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice we saw evidence of new templates and procedures being introduced following reflection and learning from incidents."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"• We saw examples of unintended or unexpected safety incidents where patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"We reviewed safety records incident reports and checked systems for acting upon nationally issued safety guidance."

Positive

"We did note that there was no lone worker risk assessment for nurses who were visiting patients at home and discussed staff safety with the practice."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safeguarded from abuse."

Positive

"There was a health and safety policy available with a poster in the staff room."

Positive

"The practice had systems in place for knowing about and reporting relevant safety incidents."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Neutral

"Annual infection control audits were undertaken and improvements identified were added to the building development plan."

Positive

"We spoke with nine patients who said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• Curtains or screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"For example documenting discussions with patients regarding specific prescribing requests had been improved following a complaint from a patient regarding delays obtaining a prescription."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"The practice had comprehensive policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support information governance and moving and handling."

Positive

"• A variety of comprehensive clinical audits demonstrated quality improvement involvement of all staff and a reflective culture."

Positive

"This report describes our judgement of the quality of care at this service."