What is the Quality of Safety at Padiham Group Practice

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared between clinical staff to make sure action was taken to improve safety in the practice."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"• There was a health and safety policy available with a poster which identified local health and safety representatives."

Positive

"The practice provided evidence that a gas safety check was undertaken the day following the inspection."

Positive

"Evidence did not demonstrate that mandatory training such as safeguarding infection prevention and control fire safety health and safety had been done by three new members of staff although confidentiality practice systems and chaperoning had been covered."

Neutral

"• Training records did not show staff had completed mandatory training modules such as infection prevention and control; information governance; health and safety and safeguarding in line with requirements."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which reflected relevant legislation and local requirements."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."

Positive

"Patients were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms where a separate examination room was not available to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which reflected relevant legislation and local requirements."

Positive

"Although the practice informed us that a health visitor had attended a clinical meeting in the previous few months no routine arrangements for discussion of children and families who might be vulnerable or at risk were in place."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms where a separate examination room was not available to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"One complaint had been received via a third party and the file did not adequately record details showing when the complaint had been received and acknowledgement sent."

Positive

"For example additional training was arranged for staff after one complaint to support a better understanding of customer care."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"All staff had completed basic life support although there was no evidence of infection prevention and control IPC training or information governance having been undertaken."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"• The practice must standardise all clinical coding for safeguarding concerns and introduce quality assurance systems to support the improvement of safeguarding procedures."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"The practice championed social prescribing and improving outcomes for patients through the setting up of the Green Dreams well being Project which helped to provide local solutions to unemployment isolation and reduced quality of life by engaging positively with people in the community."