Latest Snippet(s)
Positive
"Our key findings across all the areas we inspected were as follows: • Risks to patients were assessed and wellmanaged including those related to safeguarding chaperoning fire safety and storage of patient records."
Positive
"• Risks to patients were assessed and wellmanaged including those related to safeguarding chaperoning fire safety and storage of patient records."
Positive
"Overview of safety systems and processes All practice staff had appropriate child protection training."
2016-05-05 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Lessons were not always shared among all relevant staff; however actions were undertaken to make sure action was taken to improve safety in the practice."
Positive
"The practice had systems in place for knowing about notifiable safety incidents and appropriate action was taken."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support accurate information a verbal or written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"• When there were unintended or unexpected safety incidents patients received reasonable support accurate information and a verbal or written apology."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Positive
"It covered topics such as safeguarding infection prevention and control fire safety health and safety and confidentiality and basic life support."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support accurate information and a verbal or written apology."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-05 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-05 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-05-05 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2016-05-05 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2016-05-05 Snippet(s)
Neutral
"• The practice had regular meetings with their health visitor to discuss any children under five or families that were giving cause for concern."
2016-05-05 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"All the patients felt that they were treated with dignity and respect and were satisfied with their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-05-05 Snippet(s)
Positive
"The practice had no governance meetings involving all staff."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."