What is the Quality of Facilities at Wells Road Surgery

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice nurse arranged home to vaccinate patients who were unable to attend the surgery • The practice regularly worked with other health care professionals in the case management of vulnerable patients."

Neutral

"One practice nurse had recently taken on the role of infection control clinical lead."

Positive

"The reception lead for mental health was responsible for booking all patients on the mental health register for review including blood tests for medicines monitoring where needed as per the practice protocol."

Positive

"Management monitoring and improving outcomes for people The practice had a whole staff team approach to monitoring and reviewing patients with long term conditions."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"• There were accessible facilities and designated parking bays for blue badge holders."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation patients were signposted to the relevant service."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"There had not been an overall assessment of infection control measures since the building work had been completed however we saw evidence of control measures in place such as correct sharps bins; personal protective equipment and cleaning protocols for clinical instruments."