What is the Quality of Care at Wells Road Surgery

Positive

"The practice has a Personal Medical Services PMS contract to deliver health care services; the contract includes enhanced services such as childhood vaccination and immunisation scheme facilitating timely diagnosis and support for patients with dementia and a minor surgery services."

Positive

"• The practice took account of the needs and preferences of patients with lifelimiting progressive conditions including people with a condition other than cancer and people with dementia ensuring these patients had a care plan in place."

Positive

"• Patients at risk of dementia were identified and offered an assessment."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice carried out advance care planning for patients with dementia • The practice specifically considered the physical health needs of people with poor mental health with a clinical lead to ensure their needs were met."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"Staff had access to guidelines from NICE and used this information to deliver care and treatment that met patients’ needs for example we saw the practice used the asthma care plan from Asthma UK which reflected current best practice guidance."

Positive

"• The practice proactively identified patients at risk of developing longterm conditions and took action to monitor their health and help them improve their lifestyle for example we saw the care plans given to patients with asthma to help them recognise self manage and control their illness."

Positive

"• The practice took account of the needs and preferences of patients with lifelimiting progressive conditions including people with a condition other than cancer and people with dementia ensuring these patients had a care plan in place."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"• The practice were involved in the H.G. Wells project an “Integrated Model of Care for Diabetes Pilot” a new project aimed at delivering significant and sustainable improvements in the management and treatment of diabetes commissioned by the South West Commissioning Support unit."

Positive

"The practice was also involved in the H.G. Wells project an “Integrated Model of Care for Diabetes Pilot” a new project aimed at delivering significant and sustainable improvements in the management and treatment of diabetes commissioned by the South West Commissioning Support unit."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"We found that the practice offered after school clinics for flu vaccines."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people with dementia."

Positive

"The reception lead for mental health was responsible for booking all patients on the mental health register for review including blood tests for medicines monitoring where needed as per the practice protocol."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"• The practice carried out advance care planning for patients with dementia • The practice specifically considered the physical health needs of people with poor mental health with a clinical lead to ensure their needs were met."

Positive

"All of the partners undertook responsibility in different areas of practice such as vaccines or mental health and reported back at meetings."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."