Latest Snippet(s)
Positive
"• There was a system in place to identify frequent callers and patients with particular needs for example palliative care patients and protocols were in place to provide the appropriate support."
2019-08-23 Snippet(s)
Positive
"• There was a system in place to identify frequent callers and patients with particular needs for example palliative care patients and care plansguidance protocols were in place to provide the appropriate support."
Latest Snippet(s)
Positive
"Where patients needs could not be met by the service staff redirected them to the appropriate service for their needs such as the social services stoma care nurse mental health crisis teams Out of Hours GPs dentists pharmacists the Police or the local Integrated Urgent Care Clinical Assessment Service CAS."
Positive
"An example for clinicians being that the service linked in with Nurse Lifeline which is the first nursing and midwiferyled initiative to offer a national free and confidential peer to peer listening service by nurses and midwives for nurses and midwives."
2019-08-23 Snippet(s)
Positive
"For example the mental health nurse pilot to improve access to care for those patients experiencing mental illness."
2016-12-06 Snippet(s)
Positive
"We reviewed the standard operating procedure in place which indicated that a clinician was available to validate green lower priority ambulance dispositions and refer on those that may benefit from further clinical assessment with a nurse or a paramedic."
Latest Snippet(s)
Positive
"• There were comprehensive arrangements for planning and monitoring the number and skills mix of staff needed."
Positive
"Performance was shared with staff and the local CCG as part of contract monitoring arrangements."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2019-08-23 Snippet(s)
Positive
"• There were robust arrangements for planning and monitoring the number and mix of staff needed including workforce planning call volume forecasting and a recruitment trajectory."
Positive
"Performance was shared with staff and the local commissioners as part of contract monitoring arrangements."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2016-12-06 Snippet(s)
Positive
"These were shared using the quality monitoring recording and reporting processes internally through the quality assurance meetings and externally through the Integrated Quality and Performance Management Board."
Positive
"• Daily weekly and monthly monitoring and analysis of the service achievements was measured against key performance targets and shared with the lead clinical commissioning group CCG members."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"Where action such as further training and monitoring was indicated we saw this had been recorded on the individual staff record."
Neutral
"The pilot project involved providing the patients with the training and technology to undertake healthcare monitoring at home."
Latest Snippet(s)
Positive
"The local team management in conjunction with team’s ideas implemented activities to support staff morale including activities to support local charities by donating toys and supporting a local food bank."
Positive
"• Leaders had established effective policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
2019-08-23 Snippet(s)
Positive
"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Neutral
"Other activities such as quizzes with prizes based on new and updated governance processes was in place."
2016-12-06 Snippet(s)
Neutral
"A monthly clinical governance report was produced to summarise the ongoing work across the region and included statistical data relating to call activities audits and trends."
Latest Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Neutral
"The patients’ registered GP could provide ‘Special Patient Notes offering information around specific needs for example for patients receiving end of life care these could be the details of a preferred place of death."
2019-08-23 Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
2016-12-06 Snippet(s)
Positive
"• There were arrangements in place to respond to those with specific health care needs such as end of life care and those who had mental health needs."
Latest Snippet(s)
Positive
"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."
2019-08-23 Snippet(s)
Positive
"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."
2016-12-06 Snippet(s)
Positive
"This included ongoing support during sessions onetoone meetings appraisals clinical supervision and facilitation and support."
2019-08-23 Snippet(s)
Positive
"We reviewed the providers emergency planning and business continuity including local Are services wellled?"
2016-12-06 Snippet(s)
Positive
"Complaints concerns health care professional feedback significant events and noncompliant call audits were reported on in a monthly clinical governance report."
Positive
"The clinical governance team reviewed the complaints received to see if there were any themes that could be identified and any areas of learning which were shared within the staff team and commissioning organisations."
Positive
"This along with the integrated clinical governance framework provided an overview with direct links into action plans with risk ratings for several areas such as audit clinical governance human resources health and safety local operating procedures operational processes performance planning and training."
Neutral
"• Spoke with a range of clinical and non clinical staff such as; health advisors clinicians team managers clinical supervisors clinical and nonclinical coaches senior managers a lead trainer which included NHS Pathways training and the clinical governance team."
Neutral
"Locally clinical governance procedures and reporting pathways were established and regular clinical governance meetings were undertaken by the senior management team commissioners and national leads."
Neutral
"• Clinical governance procedures and reporting pathways were well established and regular clinical governance meetings were undertaken at provider service commissioner and national level."
Neutral
"A monthly clinical governance report was produced to summarise the ongoing work across the region and included statistical data relating to call activities audits and trends."
Neutral
"They understood the line management arrangements as well as the clinical governance arrangements which were in place."
2016-12-06 Snippet(s)
Positive
"This covered such topics as information governance health and safety NHS Pathways training safeguarding call control mental health awareness basic life support performance and quality assurance processes communication requirements and specific procedures relating to their place of work."
Positive
"Shift start times and lengths could be adjusted and breaks were planned to times of predicted lower demand within health and safety guidance on safe working."
Positive
"This along with the integrated clinical governance framework provided an overview with direct links into action plans with risk ratings for several areas such as audit clinical governance human resources health and safety local operating procedures operational processes performance planning and training."
Neutral
"We saw evidence that all staff also completed mandatory training elearning modules such as equality and diversity and work station health and safety awareness before they started operationally within their new role."