Latest Snippet(s)
Neutral
"Such as training in specific areas for example acute kidney injury training to improve staff knowledge as a learning outcome of a specific incident."
Latest Snippet(s)
Positive
"Where an area for improvement had been identified for example to ensure sufficient cover overnight new shift patterns had been developed for new recruits and an informal consultation was taking place with the current staff to support with filling these shift patterns."
Latest Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Positive
"Where patients needs could not be met by the service staff redirected them to the appropriate service for their needs such as the social services stoma care nurse mental health crisis teams Out of Hours GPs dentists pharmacists the Police or the local Integrated Urgent Care Clinical Assessment Service CAS."
Neutral
"This included their clinical needs mental health and physical wellbeing."
2019-08-23 Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Positive
"• The provider improved services where possible in response to unmet needs such as providing mental health awareness training to staff to improve knowledge and skills."
Positive
"This led to work with local commissioners to pilot the use of mental health nurses within the service and a suicide prevention strategy."
Positive
"For example the mental health nurse pilot to improve access to care for those patients experiencing mental illness."
Neutral
"The tool included availability of skilled clinicians at the CAS such as those clinicians with mental health expertise."
Neutral
"For example staff had received awareness training on mental health management."
2016-12-06 Snippet(s)
Positive
"This covered such topics as information governance health and safety NHS Pathways training safeguarding call control mental health awareness basic life support performance and quality assurance processes communication requirements and specific procedures relating to their place of work."
Positive
"• There were arrangements in place to respond to those with specific health care needs such as end of life care and those who had mental health needs."
Positive
"We also saw that when frequent callers were experiencing ongoing mental health concerns with their consent the provider contacted the person’s GP to arrange for an appointment when the GP practice was open."
Neutral
"We were also told that the provider received feedback from the health advisors about the areas where additional training was needed for example additional training had been arranged for responding to callers with a mental health condition."
Latest Snippet(s)
Positive
"For example aortic aneurysm illness or injury palpitations sepsis and suicide had been covered."
2019-08-23 Snippet(s)
Positive
"NHS Pathways provided regular ‘hot topic’ updates such as treatment of sepsis to ensure staff maintained their awareness and were familiar with the process."
2016-12-06 Snippet(s)
Positive
"We saw a range of updates for staff including a sepsis awareness worksheet and ‘hot topic’ guidance for strokes and peritonitis a severe infection of the abdomen which required hospitalisation."
2019-08-23 Snippet(s)
Positive
"Leaders encouraged and motivated staff to actively engage in shaping and improving the service and culture."
2019-08-23 Snippet(s)
Positive
"For example a hearing loop system for staff was provided to enable staff with a hearing disability to meet expected call competencies and improve communication with patients."
2016-12-06 Snippet(s)
Neutral
"From this the staff had identified the need for a number of development workshops for staff recent topics had included awareness of stroke symptoms chest pain and workshops to improve probing question skills."