Practice Plus Group - NHS 111 South West located in Bristol

Practice Plus Group - NHS 111 South West inspection report 16 March 2022 • The provider continued its well embeded and proactive approach to safeguarding. They included a 24-hour safeguarding Hub. Two Safeguarding Leads were available within the call centre to support the team with coaching. In addition, regular newsletters highlighting important topics were distributed to the team. There was also a central "Safe Chat" digital system which permitted staff members to raise safeguarding issues, queries or suggestions anonymously.

Practice Plus Group - NHS 111 South West is a care provider located at Nicholson House, Bristol, Avon, South West, BS34 8SR. This care provider has been registered since April of 2013. The provider was commissioned by NHS Bristol, North Somerset and South Gloucestershire CCG and the constituency is Filton and Bradley Stoke. The provider has been rated as Outstanding by the CQC during March of 2022. The CQC reports that the provider has 12 specialist facilities and 10 different types of care as well as 16 unique safeguarding measures. The care provider is owned by Practice Plus Group Urgent Care Limited and has 8 other locations

Where are they located?

Address

Nicholson House,

Bristol,

Avon, South West, BS34 8SR

Map

Maps image of Practice Plus Group - NHS 111 South West

Care Provided by Practice Plus Group - NHS 111 South West

Type of Service

Remote clinical advice service

Privately Owned

Admission Information

Services for everyone

Company Information

Person in charge

Mrs Lauren Elizabeth Louise Stavrou - (Registered Manager)

Local Authority / Social Services

South Gloucestershire County Council

Care Quality Information from the CQC

Report Date: 2022-03-16

View Latest CQC Report
Overall Score - Outstanding

Safe

Outstanding

Staff

Outstanding

Caring

Good

Responsive

Good

Effective

Good

Report Date: 2019-08-23

View Latest CQC Report
Overall Score - Outstanding

Report Date: 2016-12-06

View Latest CQC Report
Overall Score - Good

Meet the Team

Get to know the staff working at Practice Plus Group - NHS 111 South West

Lauren Elizabeth Louise Stavrou

Mrs Lauren Elizabeth Louise Stavrou

Registered Manager

Types of Care

See Care Report
Name Positive Neutral Negitive
Kidney Disease 0 0 0
Fillings 1 0 0
Mental Health 8 0 0
Sepsis 2 3 0
Teeth Shaping 1 0 0
Disability 0 0 0
Diabetes 0 1 0
Stroke 0 0 0
Broken Teeth 0 1 0
Flu 0 1 0

Safety

See Safety Report
Name Positive Neutral Negitive
Privacy 1 1 0
Safety 25 57 0
Data Protection 1 0 0
Abuse 3 3 0
Diet 0 21 0
Signage 0 1 0
Support 16 42 0
Equality 1 3 0
Complaints 6 17 0
Governance 12 31 0
Sustainability 2 0 0
Quality Improvement 4 2 0
Quality of Care 7 0 0
Quality of Service 1 0 0
Quality Assurance 6 0 0
Quality Monitoring 1 0 0