Latest Snippet(s)
Positive
"We spoke with four patients who told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2014-10-24 Snippet(s)
Positive
"All of the patients we spoke with were complimentary about the care and service that staff provided and confirmed that care was provided with respect to patients’ privacy and dignity."
Positive
"Patient Experience & Involvement All of the patients we spoke with were complimentary about the care and service that staff provided and confirmed that care was provided with respect to patients’ privacy and dignity."
Positive
"Staff we spoke with explained how they would respect patient privacy and dignity for example ensuring that consultation room doors were closed and privacy curtains were drawn."
Positive
"Staff we spoke with explained how they would respect patients privacy and dignity during intimate examinations through provision of towels to cover up and ensuring that consultation room doors were closed and privacy curtains were drawn."
Positive
"They also told us their privacy was respected during consultations."
Latest Snippet(s)
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events but we found the practice relied on their established verbal communication systems and informal meetings to share and cascade information."
Positive
"• We reviewed patient safety alerts and saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"• There was an open and transparent approach to safety however we found that the practice fire safety risk assessment had not been recently updated."
Positive
"The areas where the provider should make improvement are: • The practice should update their fire safety risk assessment."
Positive
"The practice had systems in place for notifiable safety incidents."
Positive
"There was a health and safety policy available with a poster on the premises."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2014-10-24 Snippet(s)
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."
Positive
"Monitoring Safety & Responding to Risk The practice had health and safety and accident or incidents policies."
Positive
"The practice had systems in place to enable them to manage incidents and safety alerts."
Positive
"External speaker topics had included dementia fire safety and meals on wheels."
Positive
"Reliable safety systems and processes including safeguarding The practice had policies and procedures in place for safeguarding children and vulnerable adults."
Neutral
"The practice protected the safety of its patients because they had a lead GP for vulnerable adults and children."
Latest Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2014-10-24 Snippet(s)
Positive
"Where abuse was suspected the practice took appropriate actions and worked in partnership with relevant agencies."
Latest Snippet(s)
Positive
"• The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"• One of the practice nurses was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2014-10-24 Snippet(s)
Positive
"We saw that the infection control lead was in the process of writing appropriate infection control policies and procedures."
Neutral
"The nurse who was the infection control lead had undertaken online training in infection control."
Neutral
"An infection control audit had been completed."
Neutral
"Staff had a supply of gloves and other personal protective equipment and the infection control lead told us they had updated staff on when they should use it."
Latest Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
2014-10-24 Snippet(s)
Positive
"External speaker topics had included dementia fire safety and meals on wheels."
2014-10-24 Snippet(s)
Positive
"We saw the electronic notice and the electronic sign in screen in the reception area encouraged patients to join the PPG."
Latest Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"We spoke with four patients who told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"In respect of the coagucheck machine they had found that the machine had in fact been calibrated and had been certified as such but the appropriate advice notice had not been added to the machine to confirm this."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2014-10-24 Snippet(s)
Positive
"All of the patients we spoke with were complimentary about the care and service that staff provided and confirmed that care was provided with respect to patients’ privacy and dignity."
Positive
"Patient Experience & Involvement All of the patients we spoke with were complimentary about the care and service that staff provided and confirmed that care was provided with respect to patients’ privacy and dignity."
Positive
"There were signs in the waiting area about the practice values of care compassion competence communication courage and commitment with information about what each value meant."
Positive
"Staff we spoke with explained how they would respect patient privacy and dignity for example ensuring that consultation room doors were closed and privacy curtains were drawn."
Positive
"Staff we spoke with explained how they would respect patients privacy and dignity during intimate examinations through provision of towels to cover up and ensuring that consultation room doors were closed and privacy curtains were drawn."
Positive
"We observed staff treating patients with dignity and respect during our inspection and making sure patients were assisted as a priority before other business related tasks."
Positive
"Patients were complimentary about the way staff treated them with dignity and respect."
Latest Snippet(s)
Positive
"• Its complaint policy and procedures were in line with recognised guidance and contractual obligations for GPs in England."
Neutral
"• We saw that information was available to help patients understand the complaint system on the website and a practice leaflet."
Neutral
"The information from the practice indicated at what stage the complaint was in its resolution."
2014-10-24 Snippet(s)
Positive
"This leaflet explained the practice complaint procedure and provided patients with appropriate details of external organisations should patients wish to raise their complaint outside of the service."
Latest Snippet(s)
Positive
"• There was a governance framework for the delivery of the strategy and good quality care and the practice had a number of policies and procedures to govern activity."
Positive
"• There was a governance framework for the delivery of the strategy and evidence of good quality care; the practice had a number of policies and procedures to govern activity."
Positive
"Governance arrangements There was a governance framework for the delivery of the strategy and evidence of good quality care; the practice had a number of policies and procedures to govern activity."
2014-10-24 Snippet(s)
Positive
"Governance Arrangements Governance arrangements supported transparency and openness and staff had lead roles to ensure the practice had clear direction in specific areas such as information governance safeguarding and human resources."
Positive
"Throughout the inspection we observed staff followed information governance guidance such as using a clear desk rule to ensure confidential patient information was protected."
Positive
"Staff told us the practice had reviewed and amended a significant number of their management and governance systems and confirmed they were kept up to date with changes through monthly meetings."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Lessons were learnt from concerns and complaints and action was taken as a result to improve the quality of care such as ongoing monitoring of the telephone system."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2014-10-24 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."