Latest Snippet(s)
Positive
"• The reception and administration teams had undertaken a variety of training including deaf awareness dementia care and how to support patients with learning disabilities so that they could better support these patients."
Positive
"• Staff had a good understanding of how to support patients with mental health needs and dementia and signposted patient to the South Gloucestershire dementia prescription programme."
Positive
"The practice had successfully applied with their cluster practices for the funding of a dementia specialist nurse to be shared for patients within the cluster group."
Positive
"The practice provided enhanced services which included facilitating timely diagnosis support for patients with dementia and childhood immunisations."
Positive
"For example they had a dementia specialist nurse shared within the practice cluster group."
Positive
"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."
Neutral
"The practice worked with others within their GP practice cluster and had obtained additional funding for a dementia specialist nurse who could provide therapeutic interventions at short notice."
2014-10-24 Snippet(s)
Positive
"The practice told us that reception staff were embarking on a variety of training including deaf awareness training dementia care and support for patients with learning disabilities to help them understand how to care and communicate with these patients better."
Positive
"External speaker topics had included dementia fire safety and meals on wheels."
Neutral
"Examples of long term conditions are diabetes dementia CVD musculoskeletal conditions and COPD this list is not exhaustive."
Latest Snippet(s)
Neutral
"The practice had a named member of staff who supported patients with a learning disability and who undertook conducted the patient’s annual health checks."
Neutral
"• There were longer appointments available for patients with a learning disability who could be supported by the clinical coordinator during appointments."
2014-10-24 Snippet(s)
Positive
"For example patients with a learning disability told us they received a good service from the practice and appreciated having a designated member of staff to support them during their GP consultation if they required it."
Positive
"The practice had a lead member of staff to support patients with a learning disability and employed a clinical coordinator to provide a link between health and social care services to ensure patients’ needs were responded to quickly and appropriately."
Positive
"These included the substance misuse learning disability and diabetes services and the accessibility of the practice."
Positive
"Patients with a learning disability told us they received care and treatment from the practice and appreciated having a designated member of staff to support them during their GP consultation if they required it."
Positive
"Patients with a learning disability and staff described how they developed a health action plan as part of their annual health checkup and told us that often this appointment included relatives or carers."
Positive
"We spoke with staff about how they supported patients with a learning disability to be involved with decisions about their care and treatment."
Positive
"Patients with a learning disability told us they appreciated having a designated member of staff to support them during their GP consultation if they required it."
Positive
"Patients with a learning disability suggested the practice could consider providing more information to patients in an accessible format rather than in writing."
Neutral
"A nurse explained how they supported patients with a learning disability to manage their diabetes when speaking with patients they used terms that the patient could understand and sometimes drew diagrams to assist with the communication."
Latest Snippet(s)
Positive
"GP Care Ltd who undertake deep vein thrombosis testing and working in conjunction with the practice to treat diagnosed patients; who also offer a private service for early pregnancy scans."
Neutral
"• The practice was part of a pilot to develop a community deep vein thrombosis DVT treatment centre."
Latest Snippet(s)
Positive
"Each GP has a lead role for the practice and nursing staff have specialist interests such as diabetes and infection control."
2014-10-24 Snippet(s)
Positive
"The practice also had a primary care diabetes service to enable them to identify patients at risk of diabetes and patients had regular reviews to ensure they received effective diabetes care."
Positive
"These included the substance misuse learning disability and diabetes services and the accessibility of the practice."
Positive
"For example one nurse explained how they involved diabetes patients in developing their care plans."
Positive
"• The practice had a specialist diabetes service that enabled patients to choose to receive their care within the primary sector rather than attending hospital."
Positive
"Another nurse had completed a postgraduate qualification in diabetes management and another nurse took a lead role in wound care."
Positive
"The practice had developed a specialist diabetes service that enabled patients to choose to receive their care within the primary sector rather than attending hospital."
Neutral
"A nurse explained how they supported patients with a learning disability to manage their diabetes when speaking with patients they used terms that the patient could understand and sometimes drew diagrams to assist with the communication."
Neutral
"Examples of clinical audits included the use of specific medicines the diagnosis of diabetes and the identification of other health conditions."
Neutral
"Examples of long term conditions are diabetes dementia CVD musculoskeletal conditions and COPD this list is not exhaustive."
Latest Snippet(s)
Positive
"These related to a hypertension audit which had identified patients not attending for review and an antibiotic prescribing re audit which identified a reduction in prescribing and greater adherence to guidance."
Latest Snippet(s)
Positive
"These related to a hypertension audit which had identified patients not attending for review and an antibiotic prescribing re audit which identified a reduction in prescribing and greater adherence to guidance."
Latest Snippet(s)
Neutral
"The practice had a named member of staff who supported patients with a learning disability and who undertook conducted the patient’s annual health checks."
Neutral
"• There were longer appointments available for patients with a learning disability who could be supported by the clinical coordinator during appointments."
2014-10-24 Snippet(s)
Positive
"For example patients with a learning disability told us they received a good service from the practice and appreciated having a designated member of staff to support them during their GP consultation if they required it."
Positive
"The practice had a lead member of staff to support patients with a learning disability and employed a clinical coordinator to provide a link between health and social care services to ensure patients’ needs were responded to quickly and appropriately."
Positive
"These included the substance misuse learning disability and diabetes services and the accessibility of the practice."
Positive
"Patients with a learning disability told us they received care and treatment from the practice and appreciated having a designated member of staff to support them during their GP consultation if they required it."
Positive
"Patients with a learning disability and staff described how they developed a health action plan as part of their annual health checkup and told us that often this appointment included relatives or carers."
Positive
"We spoke with staff about how they supported patients with a learning disability to be involved with decisions about their care and treatment."
Positive
"Patients with a learning disability told us they appreciated having a designated member of staff to support them during their GP consultation if they required it."
Positive
"Patients with a learning disability suggested the practice could consider providing more information to patients in an accessible format rather than in writing."
Neutral
"A nurse explained how they supported patients with a learning disability to manage their diabetes when speaking with patients they used terms that the patient could understand and sometimes drew diagrams to assist with the communication."
Latest Snippet(s)
Neutral
"The practice offered a flu clinic for carers at these meetings; carers were also signposted to other support organisations."
2014-10-24 Snippet(s)
Positive
"The practice offered a flu clinic for carers during this meeting to avoid them having to return to the practice to have their flu vaccination at another time."
Positive
"These changed regularly and we saw examples of cards that reminded patients about the flu vaccination and information about the chaperone service."
Latest Snippet(s)
Positive
"• Staff had a good understanding of how to support patients with mental health needs and dementia."
Positive
"• Staff had a good understanding of how to support patients with mental health needs and dementia and signposted patient to the South Gloucestershire dementia prescription programme."
Positive
"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people with dementia."
Positive
"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."
Positive
"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."
Neutral
"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."
Neutral
"The practice could access the mental health primary liaison service which meant patient could be reviewed within a short timeframe."
Neutral
"• Performance for mental health related indicators was comparable to clinical commissioning group and the national average."
2014-10-24 Snippet(s)
Positive
"People experiencing poor mental health We received written comments from some patients who were experiencing poor mental health."
Positive
"The practice told us they worked closely with the Primary Care Liaison Service who provide care and support for patients with mental health problems and described this team as very reactive to sameday requests for assessment of patients with acute mental health issues."
Positive
"They used these meetings to review management plans and ensure the practice provided joined up care for patients with complex physical or mental health needs."
Positive
"We noted the surgery worked effectively with other organisations such as substance misuse social care and community mental health services and health visitors."
2014-10-24 Snippet(s)
Positive
"This may range from depression including post natal depression to severe mental illnesses such as schizophrenia."
2014-10-24 Snippet(s)
Neutral
"The nurse explained how they followed the recommendation of an asthma charity and developed asthma action plans with patients."
Neutral
"For example one nurse had completed a diploma in asthma management."
2014-10-24 Snippet(s)
Positive
"The practice offered health promotion clinics including weight management blood pressure checks supporttostop smoking sexual health screening and advice contraceptive and family planning services minor surgery alcohol related risk reduction and general health and wellbeing advice."
Positive
"The practice also had programmes in place to support patients weight management blood pressure checks sexual health screening and advice contraceptive and family planning services minor surgery alcohol related risk reduction supporttostop smoking and general health and wellbeing advice."
Neutral
"The practice offered health promotion clinics including weight management blood pressure checks sexual health screening and advice contraceptive and family planning services minor surgery reducing alcohol consumption support to stop smoking and general health and wellbeing advice."