What is the Quality of Care at The Seven Dials Medical Centre

Positive

"The practice offered proactive personalised care to meet the needs of the older people in its population and had a range of enhanced services for example in dementia and end of life care."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"It offered longer appointments for people with a learning disability dementia and any patient identified as having complex needs."

Positive

"People experiencing poor mental health including people with dementia: • Staff interviewed had a good understanding of how to support patients with mental health needs and those patients living with dementia."

Positive

"• The practice considered the physical health needs of patients with poor mental health and those living with dementia."

Positive

"• There were links on the website to help young people and their carers with mental health concerns."

Positive

"• The practice had a GP and nurse that lead for the Serious Mental Illness service and a liaison nurse from the local trust also attended the surgery to carry out mental health reviews and plans with the mental health lead GP."

Neutral

"• A GP from the practice held a clinic commissioned by the clinical commissioning group CCG for patients with serious mental health issues that could be managed in general practice."

Neutral

"These joint mental health clinics were held with the community psychiatric nurse."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"Staff had received training on how to care for people with mental health needs and dementia."

Positive

"We saw evidence to demonstrate patients with poor mental health were supported through care planning and multidisciplinary meetings."

Neutral

"The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"• The lead GP undertook six monthly care planning review meetings for patients with poor mental health with the mental health liaison nurses."

Neutral

"This included a national diabetes audit."

Positive

"We saw evidence that the practice took part in an annual national diabetes audit carried out by the Health and Social Care Information Centre."

Positive

"A patient with a specific disability complained regarding communications options that were available."

Positive

"• All patients with a disability had an alert on their notes advising of any additional needs."

Positive

"It offered longer appointments for people with a learning disability dementia and any patient identified as having complex needs."

Positive

"• There were longer appointments available for people with a learning disability and for mothers and babies."

Positive

"• The practice actively encouraged eligible patients to have the meningitis vaccine for example before attending university for the first time."

Neutral

"• Assess whether to install a second independent back up thermometer into vaccine fridges."

Positive

"It offered longer appointments for people with a learning disability dementia and any patient identified as having complex needs."

Positive

"• There were longer appointments available for people with a learning disability and for mothers and babies."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."