Latest Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2014-08-20 Snippet(s)
Positive
"Our findings Respect dignity compassion and empathy Patient privacy dignity and independence was respected."
Positive
"We observed them taking care to protect patient privacy and to keep information about patients confidential and secure."
Positive
"Staff we spoke with were able to describe the principles of confidentiality and how they protected the information and privacy of patients."
Neutral
"Patients who required privacy when attending the practice were invited to wait in a private room in reception."
Latest Snippet(s)
Positive
"The practice had a clear vision with quality and safety as its top priority."
Positive
"The practice also had risk assessments in place to monitor safety of the premises such as control of substances hazardous to health the transportation and use of liquid nitrogen and the risk of exposure to legionella bacteria which is found in some water supplies."
Positive
"Lessons were shared to make sure action was taken to improve procedures or safety in the practice."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"The practice had a clear written policy to provide guidance to staff on the management of safety alerts."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"National patient safety alerts were disseminated to practice staff."
Positive
"There was a health and safety policy available with a poster situated in the staff area."
Neutral
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."
2014-08-20 Snippet(s)
Positive
"Systems to monitor and improve quality and improvement The practice had an effective system in place to identify assess and manage risks to the health safety and welfare of patients using the practice and others."
Positive
"We saw a risk assessment for fire safety and the control of substances hazardous to health COSHH on the day of inspection."
Positive
"For example an infection control had been completed and assessments were undertaken to ensure health and safety risks were identified and monitored appropriately."
Positive
"Identification and management of risk The practice had carried out a range of risk assessments including environmental and personal to ensure the health and safety of patients visitors and staff members."
Positive
"• Review the safety checks required for staff who were trained chaperones within the practice."
Positive
"Medical safety alerts were received by the senior GP."
Positive
"For example the practice completed risk assessments and audits in infection control building health and safety and medicine checks."
Neutral
"Monitoring safety and responding to risk The practice was operating an effective system to minimise the risks to the health safety and welfare of patients and staff."
Neutral
"Patients were protected against the risk of unsafe use and management of medicines because the practice effectively implemented and acted upon all relevant medicine related patient safety communications."
Latest Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2014-08-20 Snippet(s)
Positive
"Safeguarding Children and adults were protected from the risk of abuse because the practice had taken reasonable steps to identify and prevent abuse from happening."
Positive
"• Improve the awareness and information available to patients in relation to the protecting vulnerable patients from abuse to include how patients could report concerns to the other organisations."
Positive
"The practice provided safeguarding people from abuse information for patients in the waiting room."
Positive
"They had a good understanding of the different types of abuse and were able to describe the procedure to be followed if they suspected or witnessed any concerns."
Latest Snippet(s)
Positive
"We noted that the infection control lead nurse had maintained ongoing communication with the NHS estates team who managed the building in order to ensure maintenance concerns were addressed for example floor seals had split in some areas and had required repair."
Neutral
"The lead practice nurse was the infection control lead within the practice."
Neutral
"There was an infection control protocol in place."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Neutral
"Three monthly random checks of cleaning and infection control processes were also undertaken by the lead nurse."
Neutral
"• Staff received training that included: safeguarding fire procedures infection control basic life support and information governance awareness."
2014-08-20 Snippet(s)
Positive
"Patients and staff were mostly protected from the risk of infection because there were effective cleaning and infection control procedures in place and appropriate guidance had been followed."
Positive
"The practice had effective infection control and medicines management policies and procedures which were mostly in line with national guidance."
Positive
"Risk assessments and audits to monitor and promote safe care in relation to areas such as infection control cleanliness and maintenance of the facilities."
Positive
"The practice had an infection control lead and appropriate policies and procedures."
Positive
"For example an infection control had been completed and assessments were undertaken to ensure health and safety risks were identified and monitored appropriately."
Positive
"For example the practice completed risk assessments and audits in infection control building health and safety and medicine checks."
Neutral
"Cleanliness and infection control Effective systems were in place to reduce the risk and spread of infection."
Neutral
"We spoke with a practice nurse about infection control training."
2014-08-20 Snippet(s)
Positive
"The practice displayed health promotion leaflets in the waiting room and sign posted patients to local support groups."
Positive
"• Review oxygen cylinder storage signage to clearly signpost its location."
Latest Snippet(s)
Positive
"Patients said they felt the practice offered a good service and GPs and nurses were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"The evidence from the survey showed patients were satisfied with how they were treated and this was with compassion dignity and respect."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"We also saw that staff treated patients with kindness and respect."
Positive
"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
2014-08-20 Snippet(s)
Positive
"Our findings Respect dignity compassion and empathy Patient privacy dignity and independence was respected."
Positive
"We observed patients being treated with dignity and respect."
Latest Snippet(s)
Positive
"For example we reviewed one complaint in which a patient had been dissatisfied with the outcome of a consultation with their GP."
Latest Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and ensured good quality care."
Neutral
"• Staff received training that included: safeguarding fire procedures infection control basic life support and information governance awareness."
2014-08-20 Snippet(s)
Positive
"Clinical governance leads were identified and received appropriate professional development and training to support the role."
Positive
"There were good governance and risk management measures in place."
Positive
"Significant events were reviewed regularly at clinical governance meetings to analyse trends."
Neutral
"The practice also provided information governance training for staff."
Neutral
"GPs and staff had received training on information governance and patient confidentiality."
Latest Snippet(s)
Positive
"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and people’s outcomes."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2014-08-20 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."