What is the Quality of Safety at Ardingly Court Surgery

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"Comments included those stating that staff were caring and that dignity was respected."

Positive

"• We saw staff treated patients with kindness and respect and the practice maintained patient information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Staff were caring and compassionate and treated patients with dignity and respect."

Positive

"This showed staff respected patients and preserved their dignity and privacy."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Overview of safety systems and process At our last inspection we found blank prescriptions for use in printers were left in unlocked rooms during practice opening times."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"• We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"The provider had considered health and safety measures to reduce the risks to patients and staff."

Positive

"Identification & Management of Risk The provider had carried out a range of risk assessments reviewing environmental and personal risks to ensure the health and safety of patients visitors and staff members."

Positive

"Staff demonstrated all safety alerts received from the Medicines and Healthcare Regulatory Products Agency MHRA were actioned."

Positive

"When patients attended the practice a sign language interpreter was booked to ensure the patients needs were met appropriately."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"A list of patients at risk of abuse was available to reception staff so they could prioritise appointments or contact the GP if necessary."

Positive

"A list of patients at risk of abuse was available to reception staff so they could prioritise appointments or contact with the GP if necessary."

Positive

"This meant the practice had taken reasonable steps to identify and prevent abuse from happening."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Infection control was incorporated into staff induction programmes and we viewed minutes of meetings where infection control was discussed."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"All staff had received training in infection control and were aware of good infection control practices."

Neutral

"A designated member of staff was the practice infection control lead person."

Neutral

"This involved undertaking regular infection control audits and acting on the findings."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"GPs and staff had received training on information governance and signed a confidentiality agreement at the start of their employment."