Latest Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
2015-05-28 Snippet(s)
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Privacy curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."
Neutral
"We saw records to confirm that patient privacy curtains were changed on a regular basis."
Neutral
"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good safety record."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• All clinical staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• Patient safety and medicine alerts were shared amongst the clinical team and were consistently actioned and recorded."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• The practice conducted safety risk assessments."
Positive
"It had a suite of safety policies which were regularly reviewed and communicated to staff."
Positive
"Staff received safety information for the practice as part of their induction training."
Positive
"• When there were changes to services or staff the practice assessed and monitored the impact on safety however they had found challenges when recruiting new doctors and nurses."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• There was a system for receiving and acting on safety alerts."
Neutral
"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."
2015-05-28 Snippet(s)
Positive
"Staff we spoke with told us that they were supported and encouraged to raise concerns and to report any areas where they felt patient care or safety could be improved."
Positive
"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."
Positive
"The alerts had safety and risk information regarding medication and equipment often resulting in the review of patients prescribed medicines andor the withdrawal of medication from use and return to the manufacturer."
Positive
"We saw evidence that these were shared with staff and actions taken as necessary to improve safety outcomes for patients."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"There were systems in place for acting on safety alerts concerns complaints and other incidents when things went wrong."
Positive
"Complaints accidents and other incidents such as significant events were reviewed regularly to monitor the practice’s safety record and to take action to improve on this where appropriate."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents accidents and near misses."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Neutral
"Monitoring Safety & Responding to Risk The practice had a health and safety policy which staff were aware of."
Latest Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-05-28 Snippet(s)
Positive
"There were arrangements for identifying and monitoring children who were at risk of abuse or neglect."
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff we spoke with knew how to recognise signs of abuse in older people vulnerable adults and children."
2015-05-28 Snippet(s)
Positive
"Information available included advice on diet smoking cessation alcohol consumption and substance misuse."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient dignity and information confidentiality."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-05-28 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients we spoke with during the inspection said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"All told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"They told us that they were treated with respect and the GPs nurses and other staff were kind sensitive and helpful."
Positive
"This was managed by the receptionist appointed and trained as carers’ champion Patients who we spoke with during the inspection and those who completed comment cards and participated in national and practice surveys all commented positively about the emotional support they received."
Positive
"Patients’ wishes in respect of their preferred place to receive end of life care were discussed."
Positive
"We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"Patients spoke of the compassion and care shown to them by all members of staff including GPs nurses and reception staff."
Positive
"They said staff treated them with dignity and respect."
Positive
"We looked at records in respect of incidents which had occurred within the previous twelve months."
Positive
"Privacy curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."
Positive
"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-05-28 Snippet(s)
Positive
"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."
Latest Snippet(s)
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"• Information about how to make a complaint or raise concerns was available and it was easy to do."
Positive
"For example additional information leaflets were added for patients to view in the waiting room as a result of the complaint to ensure patients knew the services that were offered to them."
2015-05-28 Snippet(s)
Positive
"None of the patients we spoke with had ever needed to make a complaint about the practice."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Latest Snippet(s)
Positive
"Good As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-05-28 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-05-28 Snippet(s)
Positive
"For example there was a lead nurse for infection control and the GP partners took lead roles for safeguarding end of life care and the management of long term conditions such as asthma and diabetes."
Positive
"We spoke with staff and reviewed staff records and saw that all staff were up to date with training including annual basic life support infection control and fire safety."
Neutral
"There were infection control policies and procedures for staff to follow which enabled them to plan and implement control of infection measures."
Neutral
"The practice had arrangements for monitoring the infection control procedures."
Neutral
"We saw evidence that all clinical staff had undertaken infection control training and clinical staff underwent screening for Hepatitis B vaccination and immunity."
Neutral
"From records viewed we saw that both had undertaken further training to enable them monitor and oversee the infection control procedures within the practice."
2015-05-28 Snippet(s)
Positive
"From records we saw that the GP with the lead role for safeguarding children had regular meetings with the health visitor assigned to the practice to discuss and plan for children who had been identified as vulnerable or at risk."