2015-05-28 Snippet(s)
Positive
"The practice also has the facilities and trained nurse mentors to support student nurses which happens on a regular basis throughout the year."
Positive
"In order to help patients access on the day appointments the practice had introduced a system for keeping three book on the day appointments for each GP and nurse every morning and afternoon."
Positive
"For example there was a lead nurse for infection control and the GP partners took lead roles for safeguarding end of life care and the management of long term conditions such as asthma and diabetes."
Positive
"The practice manager and one practice nurse shared the role of lead for infection control."
Neutral
"Information and advice on sexual health and contraception was provided during GP and nurse appointments."
Neutral
"The practice provided travel advice and vaccination through appointments with the practice nurse team."
2015-05-28 Snippet(s)
Positive
"This was managed by the receptionist appointed and trained as carers’ champion Patients who we spoke with during the inspection and those who completed comment cards and participated in national and practice surveys all commented positively about the emotional support they received."
Latest Snippet(s)
Positive
"• Staff encouraged and supported patients to be involved in monitoring and managing their health."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"• There were arrangements for planning and monitoring the number and mix of staff needed."
2015-05-28 Snippet(s)
Positive
"There were arrangements for identifying and monitoring children who were at risk of abuse or neglect."
Positive
"Management monitoring and improving outcomes for people Staff across the practice had key roles in monitoring and improving outcomes for patients."
Positive
"Two GPs are trainers and there were robust systems for supporting and monitoring trainee GPs medical students."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents accidents and near misses."
Positive
"Both audits had been reviewed which demonstrated that the practice was effective in monitoring and changing where required the treatments provided to patients."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"The practice had arrangements for monitoring the infection control procedures."
Neutral
"Staff told us about the arrangements for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Positive
"The GP accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."
Latest Snippet(s)
Positive
"The GP accommodated home visits for those who had difficulties getting to the practice due to limited local public transport availability."
Latest Snippet(s)
Neutral
"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."
2015-05-28 Snippet(s)
Positive
"Patients’ wishes in respect of their preferred place to receive end of life care were discussed."
Positive
"For example there was a lead nurse for infection control and the GP partners took lead roles for safeguarding end of life care and the management of long term conditions such as asthma and diabetes."
2015-05-28 Snippet(s)
Neutral
"We reviewed the minutes of practice meetings and saw that infection prevention and control updates and issues were discussed as needed."
Latest Snippet(s)
Positive
"• Patient safety and medicine alerts were shared amongst the clinical team and were consistently actioned and recorded."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"Exception reporting is the removal of patients from QOF calculations where for example the patients decline or do not respond to invitations to attend a review of their condition or when a medicine is not appropriate."
2015-05-28 Snippet(s)
Positive
"The practice considered the needs of patients and their families when patients were receiving palliative care and nearing their end of life."
Positive
"The practice kept a register of patients receiving palliative care."
Positive
"The outcomes from multidisciplinary team meetings such as palliative care and unplanned hospital admissions actions were recorded in each patient’s medical notes."
2015-05-28 Snippet(s)
Neutral
"The practice had a system in place for carrying out clinical audit cycles."
2015-05-28 Snippet(s)
Neutral
"Monitoring Safety & Responding to Risk The practice had a health and safety policy which staff were aware of."
2015-05-28 Snippet(s)
Positive
"The practice employed an external cleaning company and the practice manager met regularly with the company to discuss the cleaning arrangements and to resolve any issues should they arise."
Neutral
"We saw there were detailed cleaning schedules in place for daily weekly and periodic cleaning tasks for general and clinical areas."
Neutral
"Cleaning records were kept to show when cleaning had been carried out."
Neutral
"Spillage kits were available for cleaning and disposing of body fluids."