What is the Quality of Safety at Parkside Medical Practice, Horton Park Centre

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events but the outcomes from these were not always documented and shared."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff through e mails and in meetings to ensure appropriate action was taken."

Positive

"Staff told us that lessons were shared to make sure action was taken to improve safety in the practice but outcomes were not always documented."

Positive

"• Outcomes from complaints were shared to make sure action was taken to improve safety in the practice and we saw evidence that patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception areas which identified local health and safety representatives."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"Equipment was maintained and health and safety legislation adhered to."

Positive

"When there were unintended or unexpected safety incidents or complaints we saw evidence that patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Neutral

"The assistant practitioner AP was the identified infection control clinical lead but discussed how this would be passed over to the new practice nurse once they had commenced in post."

Neutral

"There was an infection control protocol in place and some staff had received up to date training."

Positive

"• Patients told us on the day they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients said they felt the practice offered a caring service and staff listened and were helpful and treated them with dignity and respect."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• GP Patient survey results showed that patients did not always feel that they were treated with compassion dignity and respect and involved in their care and decisions about their treatment and it was difficult to make an appointment with a named GP."

Positive

"Results from the national GP patient survey showed that overall patients did not feel they were always treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"They found that one complaint had previously not been followed up and had contacted the complainant to discuss their issue with them."

Positive

"For example a protocol for booking interpreters was amended following a complaint and staff members made aware."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"The practice was aware of the need for this to improve and we were told that recent staff recruitment and changes to governance arrangements should help the practice to improve."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Most staff received training that included fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."