What is the Quality of Facilities at Dr Usman Akbar

Positive

"Patients would be contacted by the nurse who would explain the importance of this test in a culturally sensitive manner and in the patients own language where appropriate."

Positive

"The practice nurse we spoke to described a comprehensive mentor and support package."

Positive

"There was a policy to offer telephone reminders for patients who did not attend for their cervical screening test and the practice nurse would also ring patients to explain why the procedure was important and to encourage patients to attend."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"A practice nurse told us that the managers had been very supportive when she asked for additional educational resources to change how clinics were run."

Positive

"The practice also has a part time practice nurse and is in the process of recruiting an advanced nurse practitioner."

Neutral

"• The practice nurse would opportunistically complete a short memory assessment with older patients and refer them to the GP if concerns were noted."

Neutral

"During our visit we: • Spoke with a range of staff including the lead GP a locum GP the practice manager a practice nurse the HCA pharmacist and admin staff."

Neutral

"The practice nurse who had been recruited within the last year told us that where possible they were booking longer appointments with patients to enable them to discuss every aspect of their health and condition."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"Dr Usman Akbar is situated within a purpose built building with car parking available."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection prevention and control and legionella legionella is a bacterium which can contaminate water systems in buildings."

Positive

"The practice nursing team managed infection prevention and control IPC and liaised with the local IPC teams to keep up to date with best practice."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."