Latest Snippet(s)
Positive
"Effective staffing • We checked staff training records and noted that all clinical and nonclinical staff had completed training relevant to their role including infection control safeguarding adult safeguarding children basic life support equality and diversity health and safety and fire safety."
Positive
"Some staff had not completed mandatory training relevant to their role including infection control safeguarding adult and children basic life support equality and diversity health and safety and fire safety."
2016-07-04 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella a bacterium which can contaminate water systems in buildings."
Positive
"The practice had an up to date fire risk assessment in place and they were carrying out fire safety checks."
Positive
"• Ensure all staff have undertaken training including safeguarding children and adults basic life support health and safety equality and diversity fire safety and infection control."
Positive
"• When there were safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"• We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"When there were significant safety incidents: • The practice gave affected patients reasonable support truthful information and a verbal and written apology."
Positive
"The majority of information about safety was recorded monitored and reviewed."
Positive
"However some staff had not completed mandatory training relevant to their role including infection control safeguarding adult and children basic life support equality and diversity health and safety and fire safety."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse however improvements were required."
Positive
"There was a health and safety policy available."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Neutral
"• The practice had a staff handbook for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"Effective staffing • We checked staff training records and noted that all clinical and nonclinical staff had completed training relevant to their role including infection control safeguarding adult safeguarding children basic life support equality and diversity health and safety and fire safety."
Positive
"• The practice had managed risks associated with cleanliness and infection control within the practice and disposable curtains were changed on regular basis."
Neutral
"Some clinical and nonclinical staff had not received safeguarding adults safeguarding children and infection control training relevant to their role."
Neutral
"• Staff had undertaken safeguarding adults safeguarding children and infection control training relevant to their role."
Positive
"Some staff had not completed mandatory training relevant to their role including infection control safeguarding adult and children basic life support equality and diversity health and safety and fire safety."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Neutral
"We checked staff training records and noted that all clinical and nonclinical staff had completed safeguarding adults safeguarding children and infection control training relevant to their role."
2016-07-04 Snippet(s)
Positive
"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella a bacterium which can contaminate water systems in buildings."
Positive
"The principal GP was infection control lead who liaised with the local infection prevention teams to keep up to date with best practice."
Positive
"• There was an infection control protocol in place infection control audits were undertaken but appropriate standards of cleanliness and hygiene were not always followed."
Positive
"However some staff had not completed mandatory training relevant to their role including infection control safeguarding adult and children basic life support equality and diversity health and safety and fire safety."
Neutral
"Some clinical and nonclinical staff had not completed infection control training relevant to their role."
Neutral
"There was an infection control protocol in place but two long term locum GPs a phlebotomist and two administration staff had not completed infection control training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Latest Snippet(s)
Positive
"Effective staffing • We checked staff training records and noted that all clinical and nonclinical staff had completed training relevant to their role including infection control safeguarding adult safeguarding children basic life support equality and diversity health and safety and fire safety."
Positive
"Some staff had not completed mandatory training relevant to their role including infection control safeguarding adult and children basic life support equality and diversity health and safety and fire safety."
2016-07-04 Snippet(s)
Positive
"• Ensure all staff have undertaken training including safeguarding children and adults basic life support health and safety equality and diversity fire safety and infection control."
Positive
"However some staff had not completed mandatory training relevant to their role including infection control safeguarding adult and children basic life support equality and diversity health and safety and fire safety."
Latest Snippet(s)
Positive
"The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"• The practice had demonstrated significant improvements in governance arrangements."
2016-07-04 Snippet(s)
Positive
"• There was a governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had a governance framework which supported the delivery of the strategy and good quality care."
Positive
"• Further review assess and monitor the governance arrangements in place to ensure the delivery of safe and effective services."
Positive
"However governance monitoring of specific areas required improvement for example: • There was a clear staffing structure and that staff were aware of their own roles and responsibilities."
Latest Snippet(s)
Positive
"We saw evidence that repeated clinical audits were undertaken to demonstrate quality improvement in patient’s outcomes."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-07-04 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-07-04 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"They said staff treated them with dignity and their privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-07-04 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"• Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse however improvements were required."
2016-07-04 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Results from the national GP patient survey we reviewed showed that patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed mostly patients felt they were treated with compassion dignity and respect."
Positive
"• We noted staff treated patients with kindness and respect and maintained confidentiality."
Positive
"They said staff treated them with dignity and their privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-07-04 Snippet(s)
Positive
"None of the patients we spoke with had ever needed to make a complaint about the practice."