What is the Quality of Safety at Talbot Medical Centre

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"We saw that attention was paid to privacy and dignity."

Positive

"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"• Health and safety risk assessments for example a fire risk assessment had been performed and was up to date."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"We saw evidence that lessons were shared external stakeholders were notified and action was taken to improve safety in the practice."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of weekly meetings where these were a standing agenda item and discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Health and safety procedures and risk assessments were kept under review."

Positive

"Staff we spoke with were aware of the practice safety policies and some had received training to support them in safe working practices."

Positive

"The practice was aware of vaccine safety and took action if there was any doubt that vaccines may have been rendered unsafe for use."

Positive

"Identification and management of risk The practice had a broad ranging set of health and safety policies in place."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"Safeguarding Children and vulnerable adults were protected from the risk of abuse because the practice had taken reasonable steps to identify and prevent abuse from happening."

Positive

"They told us about the procedures in place to identify and report possible abuse and gave us some examples of safeguarding referrals that had been made."

Positive

"Staff we spoke with were able to tell us about the forms of abuse they might identify during their duties and how they would report any concerns."

Positive

"These included very clear guidance on what to report when to report and to whom suspicions of abuse should be reported to."

Positive

"Modifications had been made to the signage and toilets in the practice to help patients with dementia."

Positive

"• Modifications had been made to the signage and toilets in the practice to help patients with dementia find their way around the building more easily."

Positive

"Staff we spoke with were able to tell us how they would identify a potential sign of abuse."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Staff added that there was a mutual sense of respect and effective team approach."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"We also heard that when patients attended for their health checks they were treated with care and respect and felt they were listened to."

Positive

"Advice about how to make a complaint was available via a display screen in the waiting room."

Positive

"Any action arising from a complaint which could reduce the risk of similar complaints arising in the future was discussed with relevant staff."

Positive

"This meant a patient who wished to make a complaint would have to ask for a copy of the procedure from a member of staff or find it from one of the above sources."

Neutral

"The opportunity to make an anonymous complaint was reduced for this reason."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"We saw evidence of completed audit cycles for vaccine storage hand washing infection control and minor operations."

Positive

"The practice had an infection control lead and appropriate policies and procedures."

Neutral

"Cleanliness and infection control There were effective systems in place to reduce the risk and spread of infection."

Neutral

"Governance structures were in place and systems to manage risks and monitor the quality of service were evident."