What is the Quality of Safety at Dr Sinha & Partners

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Patientcarer support to cope emotionally with care and treatment The GP patient survey information we reviewed showed patients were positive about the emotional support provided by the practice and rated it good or very good in this area."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"The evidence from this source demonstrated that patients were satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect and never patronised them."

Positive

"• Evidence we reviewed demonstrated that the majority of patients were satisfied with how they were treated and that this was with compassion dignity and respect."

Positive

"This enabled carers to be referred for an individual needs assessment and could include emotional support benefits advice access to education employment learning and leisure activities for example driving lessons gym membership social activities an emergency response scheme and support groups."

Positive

"All of the patients we spoke with told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"All of the patients we spoke with told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"Health and safety information was displayed for staff to see and there was an identified health and safety representative."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed for the last five years."

Positive

"National patient safety alerts were disseminated by way of the weekly practice meetings to practice staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"The practice also had a health and safety policy."

Neutral

"Population group evidence Patients were kept safe because there were arrangements in place for staff to report and learn from key safety risks to patients."

Neutral

"Following an alert from the Medicines and Healthcare Products Regulatory Agency MHRA relating to Strontium Ralenate and cardiovascular safety the practice reviewed all patients prescribed this medicine to consider whether or not to continue treatment."

Positive

"Cleanliness and infection control We observed the premises to be visibly clean and tidy."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Positive

"For example the practice manager had shared the recent findings from an infection control audit with the team."

Neutral

"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"All staff received induction training about infection control specific to their role and received annual updates."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Neutral

"For example there was a lead nurse for infection control and the senior partner was the lead for safeguarding."

Positive

"Having identified the risk the practice installed a smoke detector a fire door and a sign was put up to inform Firefighters that the room contained both oxygen and nitrogen."

Positive

"We saw there were consent forms for patients to sign agreeing to minor surgery procedures."

Positive

"There was a hearing loop system available for patients with a hearing impairment and clear signage informing patients where to go."

Positive

"We were shown the employment folder on the computer system this included sections on equality and harassment and bullying at work."

Positive

"Tackle inequity and promote equality The practice had recognised the needs of different groups in the planning of its services."

Positive

"The practice informed us they had a policy to accept homeless patients and any patient who lived within their practice boundary irrespective of race culture religion or sexual preference."

Positive

"Evidence seen from reviewing a range of feedback about the service including complaint information and supporting operational policies for complaints and whistleblowing showed the practice responded quickly to issues raised."

Positive

"They told us all patients received the same quality of service from all staff to ensure their needs were met."