What is the Quality of Facilities at North Park Health Centre

Positive

"The Staff team includes four GPs one male and three female two practice nurses one of whom is an advanced nurse practitioner a health care assistant management team and administrativereception team."

Positive

"The system to monitor and support the nurse clinician in their role was not formalised or documented."

Neutral

"The practice provided a ‘walk in’ service each morning for appointments with the nurse clinician."

Neutral

"These included; the introduction of a nurse clinician led walk in service and online booking of appointments."

Positive

"• An effective system was in place for monitoring patients referred to secondary care for tests or investigations under the two week wait rule."

Positive

"Staff encouraged and supported patients to be involved in monitoring and managing their own health for example through social prescribing schemes."

Positive

"However we felt the systems in place for sharing best practice guidance and monitoring aspects of this were not always clearly demonstrated."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness and busy periods."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Records for logging and monitoring prescriptions were not sufficient detailed to account for who and where they had been designated to."

Positive

"• The practice used the ‘Gold Standard Framework’ this is a systematic evidence based approach to improving the support and palliative care of patients nearing the end of their life to ensure patients received appropriate care."

Positive

"The new agenda included discussion and learning in areas such as; the care provided to palliative patients and those with a critical illness newly diagnosed cancer patients safeguarding concerns safety alerts significant events complaints the Quality Outcome Framework and sharing of evidence based guidance."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"• Systems for clinical governance were not always clearly established."

Positive

"• A safe working practice risk assessment had been carried out covering aspects of health and safety and this included information on the actions taken to mitigate risks."