Latest Snippet(s)
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
Latest Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2017-02-14 Snippet(s)
Positive
"• Feedback from patients about their care was positive • Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We also saw that staff treated patients with kindness and respect and maintained confidentiality."
Positive
"• Screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"This was with consent from the provider and in line with all data protection and information governance requirements."
2017-02-14 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"• Staff received training that included: safeguarding fire safety procedures basic life support and information governance awareness."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-02-14 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-02-14 Snippet(s)
Positive
"• Screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-02-14 Snippet(s)
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"We reviewed safety records incident reports and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available."
Positive
"• Staff received training that included: safeguarding fire safety procedures basic life support and information governance awareness."
Neutral
"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
2017-02-14 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2017-02-14 Snippet(s)
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"An infection control audit had been completed by the practice nurse and regular checks were carried out."