What is the Quality of Safety at Deane Medical Centre

Positive

"This showed that the majority of patients who responded were treated with dignity and respect by all staff had confidence and trust in the GPs and nurses and were happy with the practice environment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"However no concerns were raised relating to the dignity compassion and empathy shown to patients."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"The practice had a clear vision with quality and safety as its top priority."

Positive

"Information about how to complain was available and easy to understand • The practice had a clear vision which had quality and safety as its top priority."

Positive

"Information about safety was highly valued and was used to promote learning and improvement."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"The practice arranged meetings for other GPs and practices held at Deane Medical Centre so any safety information could be discussed and shared."

Positive

"All safety alerts were kept in a ‘communications bible’ accessible to all staff."

Positive

"We saw evidence that fire safety equipment was checked every week and escape routes and signage were also checked."

Positive

"GPs from other practices in the area were invited to meetings where safety incidents were openly discussed."

Positive

"Reliable safety systems and processes including safeguarding The practice had up to date safeguarding policies for children and vulnerable adults."

Positive

"The practice also had a health and safety policy."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"They were aware of how to report suspected abuse and who to contact if they needed advice."

Positive

"We saw there was an up to date comprehensive infection control policy."

Positive

"We saw evidence that information relating to the prevention and control of infection was discussed during practice meetings to ensure staff were kept up to date with the latest guidance."

Neutral

"Cleanliness and infection control During our inspection we looked at all areas of the practice including the GP surgeries nurses’ treatment rooms patients’ toilets and waiting areas."

Neutral

"All staff had received indepth infection control training from the lead at Bolton CCG."

Neutral

"This included guidance provided by the infection control lead around the handling of specimens."

Neutral

"The infection control lead had carried out a hand hygiene audit approximately six months prior to our inspection."

Positive

"We saw evidence that fire safety equipment was checked every week and escape routes and signage were also checked."

Neutral

"There was a private room available if patients wished to have a confidential discussion with a receptionist and a sign in the reception area informed patients of this."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Neutral

"All staff had completed equality and diversity training."

Positive

"The practice had a report that analysed complaints and recorded where learning had been achieved following a complaint being made."

Positive

"These were quality improvement processes seeking to improve patient care and outcomes through the systematic review of patient care and the implementation of change."