What is the Quality of Safety at Stillmoor House Medical Practice

Positive

"The practice is now rated as good for safe having improved systems and processes to reduce safety risks."

Positive

"All blood results were now being reviewed by the duty GP on the day of receipt and promoted patient safety by being acted upon immediately."

Positive

"For example a suggestions box for staff had been implemented enabling them to come up with solutions to improve the service for patients and working at the practice and to mitigate safety risks."

Positive

"• Effective systems to assess monitor and mitigate the risks relating to the health safety and welfare of patients and others had been implemented."

Positive

"There was a good framework for the monitoring and improvement of health and safety with a proactive health and safety team led by the deputy practice manager."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting and recording significant events."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies in place to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Clinical audits had been linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"The practice also had a health and safety policy which was shared with staff during induction training."

Positive

"Health and safety information was displayed for staff to see and there was an identified health and safety representative."

Positive

"For example reported incidents and national patient safety alerts NPSA as well as comments and complaints received from patients."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to children young people and vulnerable adults."

Positive

"A risk assessment was undertaken to assess the safety of employing staff in roles for which this check was not carried out."

Positive

"Two week wait referrals were sent same day with a safety net provided for patients by asking them to phone the practice if an appointment was not provided."

Positive

"However there was high scores by patients for satisfaction with their visit warmth of greeting ability to listen explanations reassurance confidence in the ability of health care professionals respect shown ability to express concerns and having enough time during their appointment to discuss their health concerns."

Positive

"A GP and health care assistant had attended additional training to support the introduction and maintenance of good practice in respect of infection control."

Positive

"Our key findings were as follows: • Patients felt they were treated with dignity and respect and in a professional manner that showed kindness and care towards them."

Positive

"Patients told us staff were caring treated them with dignity and respect and they received the right care and treatment at the right time."

Positive

"Screens were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"When the complaint was in respect to a young child we saw the practice had contacted the family the same day."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Neutral

"When the complaint was in respect to a young child we saw the practice had contacted the family the same day."

Positive

"However there was lower than average satisfaction with privacy in the reception area and slightly lower than average satisfaction with the GP involving them in decisions about their care."

Positive

"Screens were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"Cleanliness and infection control The practice had a policy for infection control which undertook to maintain the premises equipment drugs and procedures in accordance with professional guidance while providing facilities and financial resources to ensure that all reasonable steps were taken to reduce or remove risk of infection."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Positive

"They said they would discuss with a health visitor any concerns about a child at risk."

Neutral

"Staff found the patient’s medicine record on the computer and sent it to the GP to sign on screen then it went to the pharmacy of the patient’s choice."

Positive

"Tackling inequity and promoting equality Staff had recent equality and diversity training and were able to talk about what they had learnt."