2020-01-02 Snippet(s)
Positive
"The areas where the provider must make improvements are: • Ensure patients are protected from abuse and improper treatment • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Latest Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2020-01-02 Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2019-06-07 Snippet(s)
Positive
"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."
Positive
"There was lack of clarity regarding the actions to take in respect of such patients."
Positive
"The registered person had systems or processes in place that operating ineffectively in that they failed to enable the registered person to ensure that accurate complete and contemporaneous records were being maintained securely in respect of each service user."
2020-01-02 Snippet(s)
Positive
"The areas where the provider must make improvements are: • Ensure patients are protected from abuse and improper treatment • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"Therefore governance arrangements to monitor and review the service provided were ineffective."
Positive
"• The lack of effective management oversight had led to gaps in governance arrangements."
2019-06-07 Snippet(s)
Positive
"• Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Latest Snippet(s)
Positive
"We rated the practice good for providing safe effective caring responsive and well led services because: • A comprehensive quality improvement plan had been implemented and effective progress and achievement made in improving service delivery in many areas."
Positive
"• A comprehensive quality improvement plan had been implemented and effective progress made in improving service delivery in several areas."
Latest Snippet(s)
Positive
"• Patients were positive about the quality of care and treatment they received and told us they could access care and treatment in a timely and safe way."
Positive
"This recognises the significant improvements that have been made to the quality of care provided by this service."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2020-01-02 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2019-06-07 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2019-06-07 Snippet(s)
Positive
"The registered persons had not done all that was reasonably practicable to mitigate risks to the health and safety of service users receiving care and treatment."
2019-06-07 Snippet(s)
Neutral
"• Undertake infection control audits and monitoring at both surgeries."