Latest Snippet(s)
Positive
"• Continue to explore alternative methods to engage the community and improve the uptake of cervical cancer screening and childhood immunisations."
Positive
"• Although the lead GP had reviewed systems and processes the practice could not demonstrate that the uptake of cervical cancer screening and childhood immunisations had improved."
Latest Snippet(s)
Neutral
"The clinical team includes two nurse practitioners one practice nurse one diabetes specialist nurse one trainee practice nurse two locum practice nurses two healthcare assistants and three trainee healthcare assistants."
2020-04-20 Snippet(s)
Neutral
"The clinical team also includes two nurse practitioners four practice nurses and four healthcare assistants the nursing team were all female."
2020-03-25 Snippet(s)
Positive
"The clinical team also includes two advanced nurse practitioners three practice nurses and four healthcare assistants."
Neutral
"The team included a GP specialist advisor and a practice nurse specialist advisor."
2019-04-01 Snippet(s)
Positive
"The clinical team also includes two Advanced nurse practitioners three practice nurses and four Healthcare Assistants the nursing team were all female."
Neutral
"The team included a GP specialist advisor a practice nurse specialist advisor and a second CQC inspector who attended the branch practice at Shanklin House Surgery."
2015-06-04 Snippet(s)
Positive
"Advanced nurse practitioners practice nurses and health care assistants are employed and have lead roles."
Positive
"During our inspection we spoke with a range of staff including five GPs two advanced nurse practitioners one practice nurse health care assistant practice manager the reception team leader and three receptionists."
Positive
"The responsibility for monitoring hygiene standards and infection control was shared between an advanced nurse practitioner ANP and a practice nurse."
Positive
"We saw that the advanced nurse practitioners practice nurses’ and health care assistant’s appraisals were carried out by clinical staff."
Positive
"An advanced nurse practitioner carried out home visits to patients with dementia who were not able to access the practice."
Positive
"Advanced nurse practitioners ANP and practice nurses led in asthma smoking cessation chronic obstructive pulmonary disorders COPD and childhood immunisations."
Positive
"We were informed by an advanced nurse practitioner about a patient they had recently seen who they were concerned about."
Neutral
"Each team consisted of GPs and nurse who had specialist knowledge in dermatology and rheumatoid arthritis."
Neutral
"There were nurse led services such as diabetes which aimed to review patients with long term conditions."
Latest Snippet(s)
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2020-04-20 Snippet(s)
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2020-03-25 Snippet(s)
Positive
"• From patient records we reviewed we found that not all patients with diabetes had received effective care and monitoring in line with national guidelines."
2019-04-01 Snippet(s)
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
Positive
"• Improve record keeping to reflect actions taken following the management of safety alerts and for the monitoring of prescription stationery."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2015-06-04 Snippet(s)
Positive
"Management monitoring and improving outcomes for people Clinical staff actively participated in recognised clinical quality and effectiveness schemes such as the national Quality Outcomes Framework QOF and the local Clinical Commissioning Group CCG enhanced service schemes."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents and ensuring that staff learnt from these incidents."
Positive
"The responsibility for monitoring hygiene standards and infection control was shared between an advanced nurse practitioner ANP and a practice nurse."
Positive
"A range of tests were offered by practice staff including spirometry breathing test blood pressure monitoring and cervical smears to regularly monitor patient’s health status."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Latest Snippet(s)
Positive
"The service is registered to provide the regulated activities of Diagnostic and screening procedures Maternity and midwifery services Family Planning and the Treatment of disease disorder or injury."
2020-04-20 Snippet(s)
Positive
"The service is registered to provide the regulated activities of Diagnostic and screening procedures Maternity and midwifery services Surgical procedures Family Planning and the Treatment of disease disorder or injury."
2020-03-25 Snippet(s)
Positive
"The service is registered to provide the regulated activities of Diagnostic and screening procedures Maternity and midwifery services Surgical procedures Family Planning and the Treatment of disease disorder or injury."
2019-04-01 Snippet(s)
Positive
"The service is registered to provide the regulated activities of Diagnostic and screening procedures Maternity and midwifery services Surgical procedures Family Planning and the Treatment of disease disorder or injury."
Latest Snippet(s)
Positive
"We found that: • The practice had acted to improve infection prevention and control systems so that the practice management team were assured that appropriate cleaning standards were being met."
Positive
"• Continue to review and improve infection prevention and control systems."
2015-06-04 Snippet(s)
Neutral
"We discussed infection prevention and control with the ANP."
Latest Snippet(s)
Positive
"We found that: • The practice had acted to improve infection prevention and control systems so that the practice management team were assured that appropriate cleaning standards were being met."
2020-04-20 Snippet(s)
Positive
"This included no evidence of cleaning schedules and spill kits for the branch practice Shanklin House Surgery and no evidence of completed cleaning records for both practice sites and records of cleaning of medical equipment."
2019-04-01 Snippet(s)
Neutral
"The practice could not provide evidence of completed cleaning schedules for the Laurie Pike Health Centre."
Neutral
"In addition the practice could not provide records for the deep cleaning of the carpets in two consulting rooms and for the cleaning of the medical equipment at Shanklin House Surgery."
2015-06-04 Snippet(s)
Neutral
"Cleanliness and infection control We were told that an external cleaning company completed daily cleaning at the practice."
Neutral
"We saw that cleaning records were kept."
Neutral
"Details of the required frequency for cleaning areas of the practice and the responsibilities of cleaning staff was also recorded in cleaning schedules."
Neutral
"They told us they carried out spot checks and there was a cleaning staff communication book where requests could be recorded."
2015-06-04 Snippet(s)
Neutral
"We spoke with three members of the PRG including the chair person."
2015-06-04 Snippet(s)
Positive
"There was a palliative care register and monthly multidisciplinary meetings were held to discuss patient and their families care and support needs."
Positive
"There was a system in place to ensure the out of hours service had access to up to date treatment plans of patients who were receiving specialist support or palliative care."
Positive
"We saw joint working arrangements were also in place with the palliative care team."
Positive
"We were told that the computer system included ‘flags’ to alert staff if a patient was also a carer of a patient and for those patients on the practice’s palliative care register."
2015-06-04 Snippet(s)
Positive
"Information sharing We saw evidence that the practice held multidisciplinary meetings to discuss the needs of complex patients for example those with end of life care needs to ensure important information was shared."
Positive
"There were arrangements in place to provide patients with end of life care that respected patients’ needs and wishes."
Positive
"The wishes of patients requiring end of life care were met this included care being provided in the patient’s home by the GP and multidisciplinary team."
Positive
"Working with colleagues and other services Discussions with staff and records showed that the practice worked in partnership with other health and social care providers such as social services end of life care teams and district nursing services to meet patients’ needs."
2015-06-04 Snippet(s)
Positive
"There was a health and safety policy in place and staff knew where to access it."
2015-06-04 Snippet(s)
Positive
"One concerned a delay in recommencing a medicine after a patient had been discharged from hospital."
Positive
"A member of clinical staff we spoke with gave an example of a recent significant event which had resulted in capturing some requests for repeat prescriptions These were patients who needed medicine reviews before further prescriptions could be issued."