Latest Snippet(s)
Positive
"We rated the practice as good for providing safe effective caring and well led services because: •The practice had adequate systems to manage most risks so that safety incidents were less likely to happen."
2018-07-25 Snippet(s)
Positive
"Staff asked were unable to identified who the fire marshal for the practice was and records showed that not all staff had completed fire safety training."
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"Staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"Action was taken in response to incidents to improve safety in the practice."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"At this inspection we found: • The practice had systems to manage risk so that safety incidents were less likely to happen."
Positive
"We identified areas including gaps in locum recruitment records fire safety arrangements and use of patient specific directions for the administration of vaccines and injections."
Positive
"• There were risk assessments in relation to safety issues."
Positive
"There were systems in place for receiving and acting on safety alerts and we saw a recent example where action had been taken."
Latest Snippet(s)
Positive
"•Staff dealt with patients with kindness and respect and involved them in decisions about their care."
2018-07-25 Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Latest Snippet(s)
Positive
"OHP also provides a mechanism by which practices can develop ideas to support the sustainability of primary medical services and provide a collective voice to influence change in the delivery of services locally and nationally."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
2018-07-25 Snippet(s)
Positive
"• The practice had implemented service developments to support improvements in the quality of care patients received."
Positive
"• Clinical audit demonstrated some positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2018-07-25 Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2018-07-25 Snippet(s)
Positive
"• The practice had appropriate systems to safeguard children and vulnerable adults from abuse this included those at risk of domestic violence."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2018-07-25 Snippet(s)
Positive
"• Records were also not consistently available to demonstrate actions taken to manage risks for example following infection control audits and complaints."
Positive
"• For monitoring infection control audits to ensure actions are completed."
Neutral
"An infection control audit had been completed and staff were able to give an example of action taken in response."
2018-07-25 Snippet(s)
Positive
"• The practice promoted equality and diversity."
Neutral
"Most staff had received equality and diversity training."
2018-07-25 Snippet(s)
Positive
"For example action was taken following a complaint in which the patient consultation was interrupted and raised with staff to help improve the quality of care."
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Positive
"• Actions taken following a complaint were not always formally documented."
2018-07-25 Snippet(s)
Positive
"The areas where the provider must make improvements are: • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care."
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2018-07-25 Snippet(s)
Positive
"Monitoring care and treatment The practice carried out quality improvement activity to review the effectiveness and appropriateness of the care provided."