What is the Quality of Facilities at OHP-The Dove Medical Practice

Positive

"The practice was in the process or recruiting a second nurse practitioner to help improve access to appointments."

Positive

"There is a team of nursing staff consisting of a nurse practitioner three practice nurses and three health care assistants."

Positive

"An Advanced Nurse Practitioner had been employed and saw patients with minor ailments and a second nurse practitioner had been recruited and was shortly due to start."

Neutral

"The practice reviewed their data and advised us that this was due to a coding issue after their previous respiratory nurse had left and that they would rectify this."

Positive

"• The practice had inhouse equipment such as ambulatory blood pressure monitoring electrocardiographs and spirometry to help diagnose and monitor long term conditions and to support with care and treatment."

Positive

"We identified areas where there was a lack of clear oversight and effective monitoring of risks."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness and busy periods."

Positive

"• However we identified weaknesses in the monitoring of prescription stationery in which systems in place for monitoring did not include total stock."

Positive

"• However there was a lack of oversight and monitoring to ensure training and records were up to date."

Positive

"• There was also a lack of proactive monitoring of employed clinical staff in advanced roles to ensure competence."

Positive

"• The practice provided various inhouse services to support the diagnosis and monitoring of long term conditions such as electrocardiographs spirometry and ambulatory blood pressure monitoring."

Positive

"• For monitoring infection control audits to ensure actions are completed."

Positive

"• For monitoring training to ensure staff are up to date with their core training requirements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• For monitoring prescription stationery."

Positive

"• Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"A GMS contract ensures practices provide essential services for people who are sick as well as for example chronic disease management and end of life care and is a nationally agreed contract."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"Regular multidisciplinary team meetings were held with district nurses palliative care nurses and health visitors."

Positive

"• The practices’ uptake for breast cancer screening was above local averages and in line the national average."

Neutral

"• Do not attend rates were displayed on the television in the waiting rooms."

Positive

"We saw examples of clinical audit which reviewed prescribing against NICE guidance."

Positive

"However there was no proactive system of clinical supervision and support to ensure the competence of staff employed in advanced roles."

Positive

"The premises were visibly clean and tidy and cleaning was arranged through the landlord."

Positive

"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."