What is the Quality of Facilities at OHP-Reservoir Road Surgery

Positive

"Practice staffing consists of three GP partners all male four salaried GPs three female and one male a team of four nurses including one Advanced Nurse Practitioner and two health care assistants."

Positive

"For example one member of the nursing team was currently being supported to develop as an advanced nurse practitioner."

Positive

"• Nursing staff told us that they were encouraged to attend nurse forums and regular updates."

Neutral

"The practice advised that these had previously been undertaken by a practice nurse who had since left the practice and that they needed to train someone else to undertake this role."

Positive

"• Staff encouraged and supported patients to be involved in monitoring and managing their own health for example through signposting to other relevant services and through health promotion events."

Positive

"• Improve the monitoring and supervision arrangements for the Ears Nose and Throat service."

Positive

"• Arrangements were in place for planning and monitoring the number and mix of staff needed to meet patients’ needs including planning for holidays sickness busy periods and epidemics."

Positive

"• People with suspected hypertension were offered ambulatory blood pressure monitoring and patients with atrial fibrillation were assessed for stroke risk and treated as appropriate."

Positive

"• The practice provided various inhouse services to support the diagnosis and monitoring of long term conditions."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Positive

"• Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"A GMS contract ensures practices provide essential services for people who are sick as well as for example chronic disease management and end of life care and is a nationally agreed contract."

Neutral

"• The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Positive

"A shared IT clinical governance system had been introduced by the provider organisation to support member practice’s."

Positive

"Practice staff advised that these were discussed at practice meetings and also shared with other practices within the wider provider organisation through the new shared IT clinical governance systems."

Positive

"• Review the use of clinical audit and consider how it may more effectively support service improvements."

Positive

"• There was a programme of clinical audit but impact of these was not always clearly demonstrated."

Neutral

"This included one to one meetings appraisals coaching and mentoring clinical supervision and revalidation."

Positive

"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."