What is the Quality of Safety at Modality Hillcrest Surgery

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Staff received training that included customer care privacy and dignity fire safety awareness information governance confidentiality and safeguarding."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a clear vision which had quality and safety as its top priority."

Positive

"• The practice had a clear vision with quality and safety as its top priority."

Positive

"Regular fire alarm tests and fire safety equipment checks were undertaken."

Positive

"Immediate and appropriate action was taken by the practice in response to our findings to ensure the safety of patients."

Positive

"Staff received training that included customer care privacy and dignity fire safety awareness information governance confidentiality and safeguarding."

Positive

"• There was an open and transparent approach to safety and a system in place for reporting and recording significant events."

Positive

"The practice had a process in place to review patient safety alerts received including those from the Medicines Health and Regulatory Authority MHRA."

Positive

"This included the suitability of equipment monitoring of fire safety measures and arrangements for dealing with medical and site related emergencies."

Positive

"• Patient safety was monitored within the practice and at a strategic level using information from a wide range of sources."

Positive

"Records reviewed showed patient safety alerts were regularly discussed at the practice’s staff meetings and the providers’ clinical management meetings."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to minimise risks to patient safety."

Positive

"Most of the arrangements for managing medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."

Positive

"• There were a variety of other risk assessments in place to monitor the safety of the premises and hazards to staff."

Positive

"The meeting minutes we reviewed showed safeguarding concerns relating to families children and young people were discussed and a number of actions were implemented to minimise the risk of abuse and to protect the concerned patients."

Positive

"• Staff interviewed knew how to recognise signs of abuse in children young people and adults whose circumstances may make them vulnerable."

Positive

"• The practice had clearly defined and embedded systems to safeguard patients from abuse and minimise risks to patient safety."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Positive

"Suitable arrangements were in place to safeguard children and vulnerable adults from abuse which reflected relevant legislation and local requirements."

Positive

"• Policies related to safeguarding people from abuse were accessible to all staff and outlined whom to contact for further guidance if staff had concerns about a patient’s welfare."

Neutral

"• Records reviewed showed a register of staff vaccinations was maintained and staff had received up to date infection control training."

Neutral

"• The practice provided a range of support to patients at risk of developing a longterm condition such as diabetes; and those requiring advice on their diet smoking and alcohol cessation."

Neutral

"• The practice held monthly safeguarding meetings with the health visitor and children on a protection plan or in need were regularly reviewed."

Positive

"Patients said they felt the practice offered a very good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Results from the national GP patient survey showed most patients felt that they were treated with compassion dignity and respect and were involved in their care and decisions about their treatment."

Positive

"We observed that members of staff were courteous and helpful to patients both attending at the reception desk and on the telephone and that people were treated with dignity and respect."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Patients felt the practice offered a very good service and staff treated them with dignity and respect."

Positive

"• Feedback from patients we spoke with and comment cards received demonstrated that people were treated with dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• The practice was also considering ways of improving satisfaction scores in respect of GPs involving patients in their care and the manner in which they explained tests and treatments."

Positive

"The national GP patient survey results showed the majority of patients felt they were treated with compassion dignity and respect."

Positive

"Staff received training that included customer care privacy and dignity fire safety awareness information governance confidentiality and safeguarding."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Governance arrangements A strong and effective governance framework ensured the delivery of good quality care."

Positive

"• An overarching governance framework supported the delivery of the strategy and good quality care."

Positive

"• The lead GP for the practice and one of the executive partners showed us evidence to demonstrate that governance and performance management arrangements were proactively reviewed to ensure they reflected best practice and a comprehensive understanding of the performance of the practice was maintained."

Positive

"• The practice had strong and visible clinical and managerial leadership and governance arrangements."

Positive

"Staff received training that included customer care privacy and dignity fire safety awareness information governance confidentiality and safeguarding."

Positive

"• The Modality partnership maintained the overarching oversight of governance arrangements including human resource functions with the medical director being accountable for governance and compliance."

Neutral

"• The practice had policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."