What is the Quality of Care at Modality Hillcrest Surgery

Positive

"• Published data showed most patients with mental health and dementia had received a review of their health and had a care plan in place."

Positive

"These informed patients about local and national groups and organisations which could offer support including a local dementia café."

Neutral

"• Patients at risk of dementia were identified offered an assessment and referred to support organisations including a local dementia café."

Positive

"• Continue to promote patient education and the uptake for health screening programmes including the health checks for people with a learning disability bowel and breast cancer screening."

Positive

"• Patients with a learning disability were offered annual health checks and longer appointments when required."

Positive

"• Longer appointments were available for patients with a learning disability and for those who required them."

Positive

"• Continue to promote patient education and the uptake for health screening programmes including the health checks for people with a learning disability bowel and breast cancer screening."

Positive

"This included significant events near misses the review of patient deaths and new cancer diagnosis."

Positive

"The cancer referral process had been audited and findings showed the detection rate was in line with recommended guidance."

Positive

"This enabled patients to access care closer to home and increased the skills of clinicians in managing complex diabetes care."

Positive

"For example patients were signposted to the changing health phone application to help them manage their diabetes and to support services for drug and alcohol."

Positive

"For example an audit was undertaken in response to NICE guidance relating to gestational diabetes mellitus."

Positive

"• The practice prioritised the identification of patients at risk of diabetes and selfmanagement of diabetes through patient education."

Neutral

"For example the diabetes specialist nurse facilitated regular clinics and patients had access to cardiology and dermatology clinics at the provider’s associated practices."

Neutral

"• The diabetes specialist nurse facilitated a regular clinic to review patients with complex needs."

Neutral

"GPs and nurses had lead roles in key areas such aswomen’s health diabetes mental health and practice development."

Positive

"One of the audits demonstrated a reduction in overall antibiotic and hypnotic prescribing; and patient outcomes were better than the CCG and national averages."

Positive

"• Continue to promote patient education and the uptake for health screening programmes including the health checks for people with a learning disability bowel and breast cancer screening."

Positive

"• Patients with a learning disability were offered annual health checks and longer appointments when required."

Positive

"• Longer appointments were available for patients with a learning disability and for those who required them."

Positive

"This included NHS health checks and flu vaccinations."

Positive

"For example patients had access to ambulatory blood pressure monitoring phlebotomy insulin initiation and spirometry a simple test used to help diagnose and monitor certain lung condition."

Positive

"• Staff we spoke with had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • people experiencing poor mental health including people living with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients and considered the physical health needs of patients with poor mental health and dementia."

Positive

"• Published data showed most patients with mental health and dementia had received a review of their health and had a care plan in place."

Positive

"A quarterly meeting was facilitated with the community psychiatrist nurse to discuss the care of patients with mental health needs."

Positive

"We reviewed a sample of care plans for people with longterm conditions mental health and dementia."

Neutral

"• The practice had information available for patients experiencing poor mental health on how they could access various support groups and voluntary organisations."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"GPs and nurses had lead roles in key areas such aswomen’s health diabetes mental health and practice development."