Latest Snippet(s)
Positive
"The practice had arranged for risk assessments to be carried out in areas of health and safety fire and legionella this also included a review of the gas supply to the building."
Positive
"We have now received evidence to confirm that health and safety fire and legionella risk assessments had been completed including a gas safety review."
2016-09-16 Snippet(s)
Positive
"• The practice had some risk assessments in place to monitor safety of the premises such as control of substances hazardous to health but no risk assessment for legionella had been completed."
Positive
"• The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Overview of safety systems and processes The practice had clearly defined systems and processes in place to keep patients safe and safeguarded from abuse but the processes were not always adhered too: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"• Ensure appropriate processes to assess monitor improvement and mitigate risks in relation to both the safety and quality of the service for example the use of risk assessment."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice and the practice kept the clinical commissioning group CCG up to date of incidents and outcomes."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"• As tenants of the premises the provider had not assured themselves that the necessary safety checks had been completed."
Neutral
"For example no gas safety certificate was available."
Neutral
"• Significant events safety alerts comments and complaints were a standing item on the weekly clinical meeting agendas and we reviewed minutes of meetings where these were discussed and actioned."
Neutral
"This covered such topics as safeguarding fire safety health and safety and confidentiality but infection prevention and control was not included."
2016-09-16 Snippet(s)
Positive
"Patients said they felt the practice offered a good service and staff were very helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect but the satisfaction scores on consultations with GPs and nurses were slightly lower than the local CCG and national average."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"This review was carried out to assess in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-09-16 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-09-16 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-09-16 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined systems and processes in place to keep patients safe and safeguarded from abuse but the processes were not always adhered too: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2016-09-16 Snippet(s)
Positive
"• The practice manager was the infection control lead supported by the nursing team."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
2016-09-16 Snippet(s)
Neutral
"For example: • Patients receiving end of life care those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol intake."
2016-09-16 Snippet(s)
Positive
"Lessons were learnt from individual concerns and complaints and a complaint register was in place to record complaints and the action taken."
2016-09-16 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."