What is the Quality of Safety at Fernley Medical Centre

Positive

"Curtains were provided in the consultation rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"The practice had systems in place for notifiable safety incidents and made sure this information was shared with staff to ensure appropriate action was taken."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Overview of safety systems and processes The practice had processes and practices in place to keep people safe which included: • The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"We reviewed safety records incident reports and minutes of practice meetings where these were discussed and saw evidence of changing practice in response to these."

Positive

"Staff described examples of situations where they had identified and escalated concerns about the safety of a vulnerable child."

Positive

"There was a health and safety policy available and fire training had been given to all staff using an external company."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Neutral

"One of the practice nurses was the infection control lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"An infection control audit was carried out annually."

Positive

"Notices in the patient waiting room sign posted patients to a number of support groups and organisations."

Positive

"Patients we spoke with during the inspection told us that they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"For example braille signs were available in each of the clinical rooms. . Patientcarer support to cope emotionally with care and treatment Patients we spoke with were positive about the emotional support provided by the practice and rated it well in this area."

Positive

"We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Many of these commented on the helpful attitudes of reception staff and the kindness of the GPs and nurses."

Positive

"We saw that patients were treated with dignity and respect."

Positive

"Patients commented that they were treated them with dignity and respect • Information about services and how to complain was available and easy to understand."

Positive

"Curtains were provided in the consultation rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"All staff had the essential training for their role and had completed online training modules such as safeguarding equality and diversity and fire training."

Positive

"Leaflets were available which set out how to complain and what would happen to the complaint and the options available to the patient."

Positive

"The procedure was changed following this complaint to ensure that it did not happen again."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and patients’ outcomes."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."