What is the Quality of Facilities at Fernley Medical Centre

Positive

"The practice adopted the palliative care Gold Standards Framework GSF."

Positive

"The practice had regular multidisciplinary team meetings in order to identify and manage the ongoing care of vulnerable patients including adopting the gold standards framework for palliative care and management of safeguarding issues."

Positive

"• The practice adopted the palliative care Gold Standards Framework GSF."

Positive

"The practice had a board with the names of the patients who were receiving palliative care in order for members of staff to be sensitive to family members."

Positive

"Where a patient’s mental capacity to consent to care or treatment was unclear the GP or nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."

Positive

"The practice offered daily telephone triage and call backs by individual GPs or the practice nurse where this was considered appropriate."

Positive

"Increased GP and nurse appointments were available seven days a week."

Neutral

"One of the practice nurses had been developed and trained to be a nurse prescriber and two of the reception staff had been developed and trained to be practice manager and deputy practice manager."

Positive

"Management monitoring and improving outcomes for people The practice participated in the Quality and Outcomes Framework QOF."

Positive

"The advantage of novel anticoagulants was that they did not require any monitoring or dose alteration."

Positive

"• The practice had a policy and procedures for the safe management of medicines and monitoring the use of blank prescriptions."

Positive

"• There were procedures in place for monitoring and managing risk to patients and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Patients who may be in need of extra support were identified by the practice such as those needing end of life care carers and those at risk of developing a longterm condition."

Positive

"The clinical leads at the practice met regularly to discuss diabetes management respiratory care and admission avoidance."

Positive

"There was a health and safety policy available and fire training had been given to all staff using an external company."

Positive

"Frail elderly patients were always seen on the same day even if no appointments were available."

Positive

"Frail elderly patients were always seen even if no appointments were available."

Neutral

"• A pharmacist visited the practice weekly and carried out medicine reviews as well as answering patients’ queries."