Latest Snippet(s)
Positive
"Track record on safety The practice had improved their management of risks to ensure good safety records were maintained."
Positive
"The practice did not operate a clear system for ensuring learning from safety incidents were shared amongst practice staff."
Positive
"We saw evidence of effective control measures to ensure ongoing safety such as completed COSHH data sheets and regular testing of water temperatures."
Positive
"• From the recorded events we viewed we saw that the practice had identified themes and took action to improve safety in the practice."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Risks to patients Systems to assess monitor and manage risks to patient safety had improved since our previous inspection."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
Neutral
"This helped them to understand risks and gave a clear accurate and current picture that led to safety improvements."
2017-01-09 Snippet(s)
Positive
"• However following the inspection the practice took immediate acton to rectify issues raised and forwarded to us fire and legionella risk assessment and electrical safety checks for equipment used."
Positive
"Monitoring risks to patients Risks to patients and staff safety were not always adequately assessed and well managed."
Positive
"The induction process included a buddy system with shadowing opportunities and an overview of health and safety at the practice."
Positive
"There was a lack of clear systems for ensuring learning from safety incidents were shared with all staff."
Positive
"The practice had systems in place for notifiable safety incidents."
Positive
"There was a lead clinician for the management of safety alerts received including Medicines and Healthcare Products Regulatory Agency MHRA alerts."
Positive
"Shortly following the inspection the practice sent evidence that electrical safety testing had been completed for equipment used at the practice."
Positive
"• Staff had access to a range of online and inhouse training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"Overview of safety systems and processes The practice had some clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse."
2017-01-09 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They said they were treated with kindness dignity and respect."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"Patients told us that the practice was welcoming staff took the time to listen to them and that they were treated with dignity and respect."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-01-09 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2017-01-09 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-01-09 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2017-01-09 Snippet(s)
Positive
"However with the exception of risks relating to the control of substances hazardous to health and infection control there was little evidence of effective risk management in relation to the premises."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
2017-01-09 Snippet(s)
Positive
"The practice also regularly met with the health visitor to discuss the needs of vulnerable children."
2017-01-09 Snippet(s)
Positive
"Appropriate signage was in place to indicate where the oxygen was stored."
Neutral
"The system allowed receptionists to print a prescription within the reauthorisation period and the GP to sign the prescription based on the assumption tests had been performed and were satisfactory."
2017-01-09 Snippet(s)
Positive
"Governance arrangements The practice had an overarching governance framework to support the delivery of the service: • There was a clear staffing structure and that staff were aware of their own roles and responsibilities."
Positive
"• There was an overarching governance framework which supported the delivery of the service."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
2017-01-09 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."