What is the Quality of Safety at Collingwood Family Practice

Positive

"• Collate all information relating medicine and safety alerts within one document."

Positive

"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."

Positive

"• Record the response to complaints including detailing of how to escalate the complaint if required."

Positive

"• Display information regarding the complaint procedure within the practice."

Neutral

"During this inspection we looked at whether governance arrangements were embedded and used by staff working at the practice."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."