Latest Snippet(s)
Positive
"Although the practice had reviewed systems to improve the management of patients not attending the practice for children’s immunisations and cervical cancer screening the practice could not demonstrate they had fully explored all the barriers to patients not attending for their appointments."
Latest Snippet(s)
Neutral
"The team included a GP specialist advisor a practice nurse specialist advisor and a second practice nurse specialist advisor who was shadowing the team."
Neutral
"The practice has recently recruited a second practice nurse however at the time of the inspection they were receiving their induction training at another practice within the organisation."
Neutral
"There is a diabetes specialist nurse working at the practice one day a week who is employed by the provider to work at multiple practices."
2019-07-05 Snippet(s)
Positive
"The practice staff included eight GPs three malefive female one practice nurse working two days a week one locum nurse working one day a week and four health care assistants."
2016-11-21 Snippet(s)
Positive
"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."
Positive
"A practice nurse was the clinical lead who liaised with the local infection prevention and Are services safe?"
Positive
"• We looked at files for different staff roles including a receptionist a practice nurse and two GPs to see whether recruitment checks had been carried out in line with legal requirements."
Neutral
"• Spoke with a range of staff that included three GPs the temporary practice manager a practice nurse a healthcare assistant and reception and administration staff."
Neutral
"• A practice nurse had taken on the lead role and carried out patient searches to identify patients who had not attended for their screening."
Neutral
"Patients could also book routine nurse appointments with the practice and request repeat prescriptions online."
Neutral
"As part of the Modality Partnership patients with a medical issue that needed to be addressed quickly could arrange to speak to a GP or a nurse from within the partnership by telephone or online on that same day."
Latest Snippet(s)
Positive
"We based our judgement of the quality of care at this service on a combination of: •what we found when we inspected •information from our ongoing monitoring of data about services and •information from the provider patients the public and other organisations."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2019-07-05 Snippet(s)
Positive
"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2017-12-28 Snippet(s)
Positive
"Overview of safety systems and process Improvements had been required for monitoring patients prescribed high risk medicines in accordance with best practice guidelines."
Positive
"Our key findings were as follows: • Effective systems and processes had been implemented to ensure patients who were prescribed high risk medicines received monitoring in line with national guidance."
Positive
"This included: • Ongoing monitoring to ensure that new processes were fully implemented and embedded."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
2016-11-21 Snippet(s)
Positive
"Management monitoring and improving outcomes for patients The practice participated in the Quality and Outcomes Framework QOF."
Positive
"Monitoring risks to patients There were procedures in place for monitoring and managing risks to patient and staff safety."
Positive
"They provided further evidence that demonstrated their blood monitoring had been appropriately managed."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"Following the inspection the practice informed us they had found only two patients where monitoring had not been completed."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Neutral
"• The practice had established a QOF monitoring team which included clinical management and administrative staff to monitor QOF achievements and respond to areas where action was needed."
Latest Snippet(s)
Positive
"The surgery has good transport links and there is a pharmacy located nearby."
2019-07-05 Snippet(s)
Positive
"The surgery has good transport links and there is a pharmacy located nearby."
2019-07-05 Snippet(s)
Positive
"• The clinical leadership team were experienced aware of the challenges facing the practice and had made some changes to the way they organised and delivered services to address challenges."
2017-12-28 Snippet(s)
Positive
"Other supporting staff include a reception manager four practice nurses two healthcare assistants administration and receptionist staff."
2016-11-21 Snippet(s)
Positive
"Other supporting staff includes a reception manager four practice nurses two healthcare assistants administration and receptionist staff."
Positive
"• We looked at files for different staff roles including a receptionist a practice nurse and two GPs to see whether recruitment checks had been carried out in line with legal requirements."
2017-12-28 Snippet(s)
Positive
"• The practice had introduced a programme of monthly audits for each high risk medicine and had added additional medicines the practice had decided to include for monitoring."
2016-11-21 Snippet(s)
Positive
"Following the inspection the practice told us that they had identified only four patients who required reviews of their medicine with attempts made to engage with only one of those patients."
Neutral
"• All patients diagnosed with a long term condition had a named GP and a structured annual review to check that their health and medicine needs were being met."
2016-11-21 Snippet(s)
Positive
"We saw that patients who needed end of life care and support were discussed."
Neutral
"• Patients receiving end of life care carers those at risk of developing a longterm condition and those in vulnerable circumstances were kept under review with additional support provided."
2016-11-21 Snippet(s)
Positive
"This included ongoing support during sessions clinical supervision and facilitation."
2016-11-21 Snippet(s)
Positive
"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding fire safety health and safety infection control bullying and harassment and complaints."
Positive
"• There was a health and safety policy available with a poster in the reception office."
Positive
"The practice also ensured that all cleaning staff completed health and safety training."
2016-11-21 Snippet(s)
Positive
"• The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection prevention and control IPC and Legionella a bacterium which can contaminate water systems in buildings."
2016-11-21 Snippet(s)
Positive
"The practice also ensured that all cleaning staff completed health and safety training."
2016-11-21 Snippet(s)
Positive
"• The practice provided care for patients at local care homes and a young persons’ high dependency unit."
Positive
"• The practice provided care for patients at a young persons’ high dependency unit."