What is the Quality of Safety at The Springfield Surgery - Bingley

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• Lessons were learned and shared widely throughout the practice action was taken to improve safety in the practice and improve patient care."

Positive

"When there were unintended or unexpected safety incidents people received appropriate support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health."

Positive

"• When there were unintended or unexpected safety incidents people received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"When there were unexpected or unintended safety incidents: • The practice gave affected people appropriate support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"There was a health and safety policy available with a poster displayed in the staff office."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Neutral

"• The practice had an induction programme for newly appointed nonclinical members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The nurse practitioner was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"Annual infection control audits had been undertaken."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"People were treated with dignity and respect."

Positive

"The practice population differs considerably from other practices in the Bradford Districts CCG with respect to the age distribution of its patient list."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."