What is the Quality of Safety at Priory Medical Practice

Positive

"We spoke with a member of the patient participation group PPG who told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"They were discussed at practice meetings to ensure lessons learnt were shared with staff to improve safety in the practice."

Positive

"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."

Positive

"We saw evidence that appropriate action was taken to improve safety in the practice."

Positive

"Our key findings across all the areas we inspected were as follows • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Overview of safety systems and processes • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"We reviewed safety records incident reports MHRA Medicines and Healthcare products Regulatory Agency alerts patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice used an electronic system to access clinical guidelines pathways and safety alerts."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"One of the practice nurses was the infection control clinical lead who liaised with the local infection prevention team to keep up to date with best practice."

Neutral

"• Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"Supporting patients to live healthier lives • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet were signposted to the relevant service."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"The majority of patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We spoke with a member of the patient participation group PPG who told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"They had an ethos to achieve a partnership between patients and health professionals based on mutual respect holistic care and providing continuity of care."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example we saw that when the practice received a complaint regarding a referral the practice contacted the affected person a full investigation was carried out discussions were held in the practice with members of staff involved and a response sent to the patient."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"Information about patients’ outcomes was used to make improvements; there was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."