What is the Quality of Facilities at Priory Medical Practice

Positive

"For example the practice regularly reviewed the records of patients with diabetes dementia mental illness high blood pressure hypertension and those needing palliative care to ensure adherence to good practice guidelines."

Positive

"• Vulnerable patients patients considered to be at risk and those on the palliative care register were prioritised through a notification on the clinical system."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"• The practice nurse undertook adhoc dementia screening and could refer patients to the memory clinic if appropriate."

Neutral

"• Patients with long term conditions for example hypertension COPD chronic obstructive pulmonary disease or CKD chronic kidney disease were reviewed at appropriate times by the practice nurse team."

Positive

"For example if a patient contacted the surgery requesting a home visit the receptionist would initially establish if an ambulance was required for example in the case of chest pain."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"A preliminary audit identified a need to improve processes for monitoring these patients."

Positive

"For example on receipt of an alert regarding blood testing strips for monitoring diabetes the practice manager and GP discussed this with the dispensary and other clinical staff."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Supporting patients to live healthier lives • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet were signposted to the relevant service."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"We were told that personalised lists were favoured by the GPs as it ensured adults as well as children and the elderly were able to discuss matters easily with a GP they knew well."

Positive

"For example the practice had completed an audit of patients with dementia to ensure patients who were prescribed a specific medicine were receiving appropriate treatment and received regular monitoring."

Neutral

"There is a dispensary at the practice that provides medicine for patients who live more than one mile from a pharmacy which we inspected on the day."