Latest Snippet(s)
Positive
"We saw evidence of a signed record of fire alarm testing a fire safety and maintenance log and evidence of annual fire drills."
Positive
"• The provider must ensure that they reviewed and updated the practice fire evacuation procedures maintain an appropriate frequency of fire alarm testing and fire drills and update fire safety documentation appropriately."
2016-05-11 Snippet(s)
Positive
"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH; infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We found some gaps in monitoring and managing some areas of risk including the management of medicines fire safety and Equality Act compliance."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse however some gaps were found."
Positive
"However we found that there were some gaps in the testing and recording of fire safety procedures."
Positive
"However some gaps or the need for review and updating were identified in systems during the inspection such as the management of medicines fire safety and Equality Act compliance."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology."
Neutral
"We also found some gaps in the safe management and storage of prescription paper; and the testing and recording of some fire safety procedures."
Neutral
"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Neutral
"These included infection control and access for the disabled."
2016-05-11 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH; infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"These included infection control and access for the disabled."
Neutral
"There was an infection control protocol in place and staff had received up to date training or we saw that training was planned using the on line system."
Neutral
"• Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Latest Snippet(s)
Neutral
"We also looked at documents relating to safe cleaning of hazardous substances and the practice’s premises assessment with respect to disabled access."
2016-05-11 Snippet(s)
Positive
"Patients said they felt well supported the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-11 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-11 Snippet(s)
Positive
"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-05-11 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"• Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse however some gaps were found."
2016-05-11 Snippet(s)
Positive
"These patients are contacted to check on their health and welfare and where appropriate are referred to a designated health visitor for the elderly."
2016-05-11 Snippet(s)
Positive
"The practice complaint policy and procedures were in line with recognised guidance and contractual obligations for GPs in England."
2016-05-11 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the practice strategy and good quality care."
Positive
"The practice should update their knowledge and strengthen governance arrangements on the safe storage and use of controlled medicines to minimise the risk of harm."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."