What is the Quality of Safety at Laindon Medical Group

Positive

"They told us they found the practice team always had time for them listening and responding to all their concerns and that their dignity and privacy was respected."

Positive

"• Disposable curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The reception desk area had been designed to provide greater privacy to patients when disclosing concerns at reception and to mitigate the risk of being overheard."

Positive

"• There was an effective system in place for reporting and recording all events and investigating responding and learning from significant events • Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a fire risk assessment fire safety equipment was in place and regular fire drills were conducted twice a year."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella management plans."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and responding in a timely and appropriate manner."

Positive

"The practice had systems in place for knowing about notifiable safety incidents including reviewing the actions of external partners such as those in secondary care where the outcome of their decisions and actions may have been detrimental to their patients."

Positive

"There was a clinical lead responsible for overseeing all safety alert information including Medicine and Healthcare Products Regulatory Agency MHRA."

Positive

"There was a health and safety policy available and staff were made aware of it during their induction."

Positive

"• Staff received training that included: safeguarding fire procedures basic life support health and safety and information governance awareness."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"• The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse including clinicians undertaking additional awareness training in domestic violence."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella management plans."

Positive

"There was a lead GP for infection control who was supported by the senior practice nurse and the practice manager."

Positive

"We found an infection control protocol in place annual infections prevention control audits had been conducted and staff had received up to date training."

Positive

"The GPs made referrals to specialist community services to assist patients with respite care practical assistance with meals and activities and befriending."

Neutral

"• The practice had also gathered feedback from staff through staff away days such as being taken to London shows or meals out and generally through staff meetings appraisals and discussion."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients told us staff were attentive and resolved issues at the time of reporting where possible • We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Patients consistently referred to the compassion support and commitment of the practice team to meet their holistic needs."

Positive

"They told us they found the practice team always had time for them listening and responding to all their concerns and that their dignity and privacy was respected."

Positive

"The practice had identified a growing need for emotional support and companionship amongst some of their patients."

Positive

"These made reference to the kindness and support of staff often during difficult times when they had experienced a loss or poor health."

Positive

"With appointed lead clinicians reporting to the partners and wider clinical teams in respect of their clinical areas e.g. medicines management dermatology surgery."

Positive

"• Disposable curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• Staff received training that included: safeguarding fire procedures basic life support health and safety and information governance awareness."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"All referrals were subject to a quality assurance process where they were reviewed by a GP."

Positive

"This report describes our judgement of the quality of care at this service."